What are the responsibilities and job description for the Bilingual Collections Clerk position at Martin Produce Inc.?
POSITION TITLE: Collections Clerk
PURPOSE: The Accounts Receivable Payment Clerk is responsible for processing customer payments, maintaining accurate account records, and providing support to both customers and internal teams regarding account activity. This role ensures timely and accurate handling of accounts receivable functions while safeguarding information and supporting credit procedures.
DEPARTMENT: Office/Accounts Receivable
REPORTS TO: Accounting Manager –
Accounting Director -
HOURS/SCHEDULE: Full-Time,
Monday-Friday Start 9:00am – 3:00pm, 30 hour work week.
DRESS CODE: Business Casual
PAY RATE: $21.00-$23.00 an hour
KEY DUTIES AND RESPONSIBILITIES:
- Process credit cards and ACH customer payments and accurately apply to corresponding open invoices
- Communicate with sales representatives regarding customer account status, including notifications of unpaid skipped invoices, pending balances, short payment, and other account issues
- Answer customer phone calls regarding questions about payments, credits or balances on their account with clear and courteous support
- Fax/email customer Statements of Account and other accounting related reports
- Log new customers applications & conduct credit due diligence including contacting credit references and verifying documentation
- Ensure compliance with new customer forms and internal credit policies
- Prepare schedules and supporting documentation to assist managers/management in decision-making
- Provide support in identifying delinquent accounts to be referred to credit collection agencies, including drafting letters and preparing calculation estimates
- Safeguard sensitive customer information
- Provide support for online payment portals, including assisting customers with access issues, updating account details, and resolving payment-related problems
- Provide backup coverage for team members as needed
- Other Accounts Receivable functions and tasks as assigned by supervisors
EDUCATION REQUIREMENTS:
- High School Diploma
WORK EXPERIENCE REQUIREMENTS:
- Previous experience in Accounts Receivable, billing, or a related customer accounts role preferred
- Minimum 2 years of experience in AR, billing, or related customer, etc.
- Strong attention to detail and accuracy in data entry, payment processing, and preparing schedules
- Must be fluent in English and Spanish
- Excellent communication and customer service skills
- Ability to manage multiple tasks and meet deadlines
- Familiarity with accounting systems, online payment platforms, and MS Office applications
PHYSICAL REQUIREMENTS:
- Ability to sit, stand, walk, and bend for long periods of time
Salary : $21 - $23