Senior Customer Service Coordinator

Description

Martin Marietta is seeking a Sr. Customer Service Coordinator to lead the order entry and fulfillment process within the Martin Marietta Magnesia Specialties division. The role involves interfacing with external customers and internal stakeholders to ensure a seamless sales cycle.

Responsibilities

• Accountable for entering customer orders into the ERP system and then monitoring the shipment until the delivery is successful.
• Directly engage with customers, providing value-added support to enhance their overall experience.
• Partner with commercial and manufacturing team members to handle periodic account actions, including pricing notifications, sample requests, regulatory inquiries, quality issues, and specific billing questions.
• Assist in the setup of new customers and managing existing customer information within the internal system database.
• Assemble and distribute relevant sales and order reports to the organization.
  
  

Requirements

• The ideal candidate should have 5 years of experience in an account support role, demonstrating a customer-centric mindset.
• The ability to work both independently and with cross-functional teams is essential.
• Strong administrative skills are required, including proficiency in verbal, written, and interpersonal communication.
• Capability of performing multiple tasks and effectively prioritizing while maintaining attention to detail.
• Excellent problem-solving, decision-making, and analytical skills are important for success in this role.
  
  

Preferred Skills: (Optional Section)

• Associate’s degree or higher
• International shipping experience
• Experience working with ERP systems – JDE, SAP, etc.
• Expert level proficiency of Microsoft Excel
  
  

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

In return, we offer a highly competitive benefits package, including:

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) with Company matching
• Pension
• Salary Continuation – Short-Term Disability
• Long-Term Disability Options
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program – for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans
  
  

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.