Customer Service Representative

Description

JOB SUMMARY

The Customer Service Representative (CSR) serves as the primary point of contact for Martin Marietta’s Ready-Mix customers. This role is critical in managing the "order-to-delivery" lifecycle. You will be responsible for receiving, processing, and scheduling concrete orders while balancing the logistical capabilities of our plants and fleet.

The ideal candidate is a high-energy multi-tasker who can maintain professional composure in a fast-paced, time-sensitive environment. Accuracy is paramount, as the precision of your data entry directly impacts job site success and company profitability.

Key Duties And Responsibilities

• Receive high-volume inbound calls from customers to place orders for various ready-mix concrete designs.
• Verify specific mix designs, additives (fiber, color, retardants), and job site requirements to ensure the product meets engineering specifications.
• Utilize the COMMAND data dispatch system to track truck status, manage the "board" for loading/delivery, and assist in fleet utilization.
• Schedule deliveries using dispatch software, ensuring that order "spacing" allows for efficient truck turnaround and plant capacity.
• Maintain constant contact with Batch Plant Operators to monitor real-time production status and material availability.
• Proactively notify customers of any delivery delays caused by traffic, weather, or mechanical issues, offering realistic solutions and revised ETAs.
• Assist in directing drivers to job sites by providing clear directions and noting any site-specific hazards or access restrictions.
• Educate customers on the benefits of different mix types and value-added products.
• Provide accurate pricing based on established regional price lists and specific project quotes.
• Assist in resolving billing discrepancies and processing credit card payments or verifying "on-account" status before dispatching.
• Ensure all delivery instructions prioritize the safety of our drivers and the customer’s personnel on-site.
• Ensure all digital and physical paperwork complies with DOT and environmental regulations.
  
  

Qualifications

Education

High school diploma, GED, or relevant experience

Work Experience

3 years of related experience in the Ready-Mix Concrete industry, utilizing COMMAND data dispatch system, preferred.

Knowledge, Skills, And Abilities

Time management

Detail oriented

Effective communicator (written and spoken)

Organizational skills

Problem solving

Critical thinking

Collaboration

Industry knowledge

Geographical aptitude

Adaptability

Microsoft Office Suites

Additional Details

Physical Requirements

Ability to sit for extended shifts.

High visual acuity for reading detailed reports and multiple computer monitors simultaneously.

Capacity to manage a high volume of inbound calls and radio traffic without loss of accuracy.

High demand for reading detailed reports, tracking software, and entering data into central order systems.

Able to work overtime and weekends as needed.

Working Conditions

High-stress and fast-paced. Must be able to resolve "conflicting demands" such as equipment breakdowns, driver delays, and urgent customer requests simultaneously.

Disclaimers

In addition to the primary responsibilities outlined, the successful candidate may be expected to take on other tasks and assignments as required, including but not limited to duties outside the typical scope of the role to support overall team operations and organizational needs. Flexibility and adaptability to evolving job demands are essential.

A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

In return, we offer a highly competitive benefits package, including:

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) with Company matching
• Pension
• Salary Continuation – Short-Term Disability
• Long-Term Disability Options
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program – for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans
  
  

At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.