Assistant Manager of Volunteer Operations (Paid Position)

JOB TITLE: Assistant Manager of Volunteer Operations (Paid Position)

Employer: Martin Luther King Community Center

DEPARTMENT: Administration

REPORTS TO: Manager of Volunteer Operations

Salary: $21.00/hour

Hours: 9:00am to 4:00pm – 3 days per week (preferably Wednesday, Thursday, Friday)

Benefits: Paid Time Off, Paid Holidays

SUMMARY:

The Assistant Manager of Volunteer Operations is a paid position and is responsible for providing operational and administrative support to the Manager of Volunteer Operations. This position works closely with the Manager of Volunteer Operations and MLK Program Coordinators. The Assistant Manager of Volunteer Operations helps to support the effective operation of our robust volunteer community through scheduling, database administration and recordkeeping. This role is vital to the volunteer experience and the success of our many programs that serve and support our diverse community.

DUTIES AND RESPONSIBILITIES:

• Assists in the operation and upkeep of Bloomerang Volunteer.

• Generates routine reports on volunteer participation, hours and engagement.

• Monitors database accuracy and perform regular audits of records.

• Assists volunteers with system access, account updates and basic troubleshooting.

• Assists with documentation related to volunteer programs, procedures and workflows.

• Ensure records are complete, accurate and up to date.

• Monitors upcoming shifts and proactively fill vacancies.

• Assists in managing schedule changes, cancellations, and substitutions.

• Assists with planning volunteer staffing needs for special events and projects.

• Performs other related duties as assigned by management.

• Assist volunteers with responsibilities when necessary.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

QUALIFICATIONS:

• One to two years related experience and/or training, or equivalent combination of education and experience.

• Employment contingent upon successful background screening.

• Computer skills required:

• Database Management (Bloomerang Volunteer);

• Spreadsheet Software (Excel);

• Word Processing Software (Word); and

• Electronic Mail Software (Outlook).

• Other skills required:

• Professional and respectful demeanor.

• Excellent verbal and written communication skills.

• Ability to work both independently and as part of a team.

• Capacity to juggle competing tasks and responsibilities.

• Strong organizational skills, meticulous attention to detail.

• Compassionate and empathetic approach to serving the MLK community.

COMPETENCIES:

• Communication – Communicates well and has good listening skills.

• Community Relationship Success: Treats all volunteers, staff, clients, donors and members of the community with dignity and respect. Resilient in handling stressful and challenging situations while maintaining a positive attitude. Problem solves and can pivot to meet the challenges of the situation.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.

• Frequently required to walk.

• Frequently required to sit.

• Frequently required to utilize hand and finger dexterity.

• Continually required to talk or hear.

• Occasionally exposed to outside weather conditions.

• While performing the duties of this job, the noise level in the work environment is usually moderate.

• The employee must occasionally lift and/or move up to 30 pounds.