What are the responsibilities and job description for the Inside Sales Representative position at Martin International Enclosures?
Work Schedule
Report to Office, Monday through Thursday, 8:00 a.m. – 5:00 p.m.
Report to Office, Friday, 8:00 a.m. – 3:00 p.m.
Position Summary
The Inside Sales Representative supports revenue generation by preparing accurate sales quotations, maintaining customer relationships, and coordinating order fulfillment. This role serves as a key liaison between customers, sales, engineering, production, administration and shipping to ensure timely, compliant, and accurate order processing.
Key Responsibilities
- Prepare, review, and submit sales quotations in accordance with customer requirements and internal guidelines.
- Develop pricing through product configuration and required mathematical calculations to ensure accuracy and profitability.
- Create new items and product configurations within the company’s ERP/software system as required to support quoting and order processing.
- Migrate approved sales quotations into formal sales orders and release them to Engineering, Production, Administration, and Shipping for processing.
- Quote pricing, credit terms, delivery timelines, and other bid specifications as applicable.
- Maintain accurate and up-to-date customer records within company systems.
- Verify customer credit information in accordance with company policies.
- Respond to customer inquiries regarding products, pricing, availability, and credit terms.
- Proactively contact customers to identify needs and recommend appropriate products or services.
- Communicate technical product and service information clearly and accurately to customers.
- Assist customers in product selection based on application requirements, specifications, and applicable regulations.
- Coordinate with internal teams to verify that delivery schedules align with project timelines.
- Inform customers of estimated delivery dates, warranties, service agreements, and other order-related details.
- Arrange delivery of goods or services and coordinate logistics as required.
- Record shipment data accurately for tracking and recordkeeping purposes.
- Prepare shipping documentation, such as bills of lading and shipping orders, to route materials appropriately.
- Coordinate with shipping carrier representatives to arrange transportation and issue shipping instructions.
- Determine appropriate shipping methods, routes, and rates to ensure timely and cost-effective delivery.
Job Requirements
- Minimum of three (3) years of experience in a sales environment.
- Industry knowledge of server racks, network enclosures, or data center infrastructure preferred but not required.
- Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
- Working knowledge of Microsoft Windows operating systems.
- Experience using label-making software.
- Strong written and verbal communication skills with a professional, customer-focused demeanor.
- High level of accuracy and attention to detail.
- Experience with Sage 100 ERP software preferred but not required.
- Working knowledge of marketing tools preferred but not required, including familiarity with Adobe Photoshop and InDesign.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Sales: 3 years (Preferred)