Demo

Residential Support Staff

Martin House, Inc.
Norwich, CT Full Time
POSTED ON 7/27/2026
AVAILABLE BEFORE 11/24/2026

Date posted: June 10, 2026

Pay: $18.00 - $18.50 per hour

Job description:

Job Summary
We are seeking full-time compassionate and dedicated Residential Support Staff to join our team in providing exceptional care and support to individuals with diverse needs. In this vital role, you will assist residents with daily activities, promote independence, and foster a safe, welcoming environment. Your enthusiasm and commitment will help enhance the quality of life for those in your care, ensuring they feel valued, respected, and supported every day. This position offers a rewarding opportunity to make a meaningful difference in people's lives while working within a dynamic and supportive team.

Job description:

Summary Residential Support Staff:

Full-time Wednesday through Friday, 4-12 Saturday Sunday 9-3 to provide oversight of Martin House and assist with meals, guest interaction, set-up, and clean-up. Staff are responsible for maintaining the health and safety of previously homeless adults.

Responsibilities: Monitor participant movement. Maintain a safe, friendly, supportive, and inviting environment.

Work compassionately with those who have difficulty engaging with service providers. Effectively resolve conflicts among participants and de-escalate potentially violent situations.

Set up and monitor rooms for cleanliness, insects, safety and assist residents when needed. Ensure participants adhere to rules, especially regarding unsafe behaviors, and, if necessary, notify public safety personnel to assist clients who exhibit inappropriate or unsafe behavior.

Respond appropriately to emergencies.

Maintain daily recordkeeping and reports.

Ensure the facility is maintained in a clean and orderly fashion.

Provide the supervisor with information after each shift on the number of participants, any need for supplies, incident reports, etc.

Other duties as assigned. Minimum Qualifications: Ability to work effectively with homeless individuals of diverse backgrounds and abilities.

Interest in helping volunteers and participants feel welcome while ensuring a safe environment. Ability to develop rapport, provide information, and refer with sensitivity to cultural issues. Display a high level of initiative, effort, and commitment towards completing assignments efficiently. Possess excellent time management skills and the ability to work with minimum supervision. Preferred Qualifications: Previous experience with social services and/or homeless programs. Position Requirements: Successful completion of background screening. Reliable transportation. CPR/First Aid Certification. Work Environment

The employee must be ready to respond quickly and effectively to a wide range of situations, including crises and potentially hostile ones. The noise level in the work environment is usually moderate. Sometimes work may become stressful when working under pressure. Physical Demands: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of the job.

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. While performing the job, this position, basic computer skills, typically involves sitting, standing, walking, stooping, kneeling, climbing stairs, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, and making and receiving telephone calls.

Job Type: Full Time

Work Location: In person

Benefits:

  • 403(b)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Mileage reimbursement
  • Paid sick time
  • Paid time off
  • Paid training
  • Retirement plan

Work Location: In person

Pay: $18.00 - $18.50 per hour

Benefits:

  • 403(b)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Mileage reimbursement
  • Paid sick time
  • Paid time off
  • Paid training
  • Retirement plan

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $18 - $19

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