What are the responsibilities and job description for the Customer Service Representative position at Martin Environmental Services, Inc?

Description:

Job description:

If you have a passion for customer service, we have a spot for you! Martin Environmental Services is looking for a goal oriented, customer focused Customer Service Representative to provide support to our customers.

Responsibilities

Receive incoming calls and/or messages from customers and assist each customer from beginning to solution.
Communicate effectively and clearly.
Serve as customer advocate by solving problem and engaging the appropriate departments and people within organization as needed.
Utilize authorized system to gather information, provide information, and update customer records.
Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with all employees, co-workers, and management.
Other duties as assigned.

Requirements

Excellent verbal, written, and analytical skills
Computer skills-Navigation, MS office, Typing, Multi-Screen system
Professional and polite phone etiquette
Ability to multi task.
Ability to react well under pressure.
Focuses on solving conflicts and listening to others without interrupting.
Ability to manage difficult or emotional customer situations and respond promptly and appropriately to meet company standards.
High School Diploma or equivalent.
Two years of prior work experience handling customer service via telephone.

Qualifications

Legally eligible to work in the United States.
Must successfully complete pre-employment testing.
Must be able to read and speak the English language well enough to communicate, understand, and respond to questions, directions, traffic signs, signals and training.
Must be able to work flexible schedules including weekends and holidays.

Work Environment

Office environment.
Prolonged sitting and repetitive motions performed answering phone and working on computer.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Job Type: Full-time

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Office experience: 2 years (Required)
Customer service: 2 years (Required)

Ability To Relocate:

Dothan, AL 36303: Relocate before starting work (Required)

Work Location: In person

Requirements:

Physical Requirements

Frequent sitting and/or standing, and computer use
Ability to multitask
Occasional walking, bending, and reaching

Apply for this job

Receive alerts for other Customer Service Representative job openings

Customer Service Representative

What are the responsibilities and job description for the Customer Service Representative position at Martin Environmental Services, Inc?

What is the career path for a Customer Service Representative?

Sign up to receive alerts about other jobs with skills like those required for the Customer Service Representative.

Job openings at Martin Environmental Services, Inc

Not the job you're looking for? Here are some other Customer Service Representative jobs in the Dothan, AL area that may be a better fit.

We don't have any other Customer Service Representative jobs in the Dothan, AL area right now.

AI Assistant is available now!