What are the responsibilities and job description for the Service Advisor position at Martin Chevrolet GMC?
Service Advisor
At Martin Chevrolet GMC, an authorized General Motors dealership, we take pride in delivering exceptional customer service and expert vehicle care. We are currently seeking a professional, customer-focused Service Advisor to join our growing service department. If you thrive in a fast-paced environment, enjoy working with people, and have a passion for the automotive industry, this is the opportunity for you!
Key Responsibilities:
Greet customers in a friendly and professional manner
Listen to and document customer concerns and vehicle symptoms
Communicate recommended services and repairs clearly and effectively
Prepare accurate repair orders and cost estimates
Coordinate with technicians to ensure timely completion of work
Keep customers updated on service status and any additional needs
Ensure a smooth and efficient service experience from check-in to vehicle delivery
Maintain a high level of customer satisfaction and retention
Stay up to date with GM service programs and promotions