What are the responsibilities and job description for the Field Service Technician position at Martin Bros. Distributing?
For over 85 years, Martin Bros. has established itself as the premier independent, family-operated provider of foodservice and supply solutions in the upper Midwest. We cater to a diverse range of establishments, including restaurants, healthcare facilities, educational institutions, and convenience stores. As we continue to expand our reach and services, we're currently seeking skilled Field Service Technicians to join our growing team. Our commitment to excellence and family values has been the cornerstone of our success for more than eight decades, and we're excited to welcome new talent to help us serve our valued customers even better.
Job Overview: As a Field Service Technician, you'll travel to customer sites to perform essential equipment repairs and maintenance. Your key responsibilities include diagnosing and fixing equipment issues on-site, managing parts and equipment inventory to ensure efficient repairs, and adhering to preventative maintenance schedules for our valued customers. This role combines technical expertise with customer service, as you'll be the face of Martin Bros Distributing in the field, ensuring our equipment operates at peak performance for our clients. Company vehicle, tools, and uniforms provided.
Expectations:
What You'll Do as Our Field Service Technician:
Be Our On-Site Problem Solver
• Diagnose and repair various equipment at customer locations, including coffee makers, juice dispensers, dishwashers, and laundry machines
• Keep accurate records
• Grow your skills through ongoing training and hands-on experience
Equipment Care Expert
• Maintain and update company equipment to ensure top performance
• Perform regular preventative maintenance to avoid unexpected breakdowns
• Track parts usage to help manage our inventory
• Keep your service van clean, organized, and ready for action
Safety First Champion
• Prioritize safety in all aspects of your work, from repairs to driving
• Be open to coaching and feedback to continually improve safety practices
• Communicate any safety concerns promptly to the Service Manager
Customer Service Star
• Deliver exceptional service with a smile and a professional appearance
• Approach every interaction with respect and a solution-oriented mindset
• Bring a positive attitude and team spirit to work every day
At Martin Bros Distributing, you'll play a crucial role in keeping our customers' operations running smoothly. Join our team and put your technical skills and customer service passion to work!
Skills and Qualifications:
- Good driving record (must be insurable at regular rates)
- Technical trouble shooting skills
- Ability to work independently and prioritize events
- Logical, mechanically inclined thinking
- Problem solving ability (must be able to think of alternative solutions)
- Willing to work with the public
- Ability to move/lift 100 pounds
- Familiar with Microsoft products and be able to enter data
- Must be able to successfully pass a pre-employment drug screen and background check