What are the responsibilities and job description for the Automotive Service Advisor position at Martin Automotive Group?
Martin Automotive Group is searching for a Service Advisor to join our team at our Toyota Cleveland Heights location! We believe our continued success and future growth is attributed to our employees.
Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- 2-3 years experience in a dealership environment
- Dealertrack & Xtime experience preferred but not required
- Must have high school diploma or GED
- Proven record of achieving exceptional Customer Satisfaction
- Above average energy level
- A desire for a long term career with a growing organization
- Personal and professional integrity
- Top Pay for Experienced Advisor
- Growth Potential
- Medical, Dental, Vision, Life Insurance
- 401k
- Paid Holidays
- Weekly Paychecks
Service Advisor, Advisor, Service Writer, Customer Service, EEO