Network Administrator

THE JOB DESCRIPTION: The IT Network Administrator reports to the Director of IT and Security. This role oversees the standard technology stack, managing daily operations, deployment activities, security systems, endpoint MDM devices, and other connected hardware and software. Occasional travel during the workday may be required. The position is critical for maintaining the smooth operation, connectivity, and security of all networking systems throughout the organization.

WHAT YOU DO:  The following duties and primary responsibilities are intended to describe the general content and requirements of this job. They do not represent an exhaustive list of all responsibilities.

• Monitor, maintain, and troubleshoot: Oversee local area networks (LAN), wide area networks (WAN), cloud and software tenants, including wireless networks, to ensure seamless connectivity and performance.
• Configure, deploy, and support: Set up and provide ongoing support for network hardware such as switches, routers, firewalls, printers, and wireless access points.
• Implement and enforce network security protocols: Apply and maintain security measures including firewalls, wireless access points, VPNs, and access controls to protect organizational data and systems.
• Oversee network backups: Manage disaster recovery planning and data integrity processes to ensure business continuity and safeguard information assets.
• Respond to network outages and incidents: Provide prompt resolution and thorough documentation for all network-related issues to minimize downtime and disruption.
• Maintain accurate documentation: Keep comprehensive records of network configurations, changes, and procedures for reference and compliance.
• Endpoint and Mobile Device Management: Administer and manage enterprise software, including Microsoft InTune and Iru MDM, for desktops, laptops, tablets, smartphones, and other devices.
• Security and Compliance: Implement and maintain security policies for endpoints, including encryption, patch management, antivirus, and adherence to regulatory requirements.
• Device Deployment & Configuration: Oversee the configuration, imaging, and deployment of devices using tools such as Microsoft Intune, SCCM, or equivalent platforms.
• Onboarding/Offboarding: Create, maintain, disable, and remove user accounts as necessary across all systems, software platforms, file shares, and platform services.
• Troubleshooting & Support: Provide advanced troubleshooting support for endpoint-related issues and collaborate closely with IT customer support teams.
• Asset Management: Maintain an accurate inventory of endpoint hardware and software licenses using designated management tools.
• IT Vendor Administration: Coordinate with vendors to maintain licenses for business and productivity software and applications for all users.
• Collaboration & Training: Work with cross-functional teams to support IT initiatives and deliver user training on endpoint security, operational efficiencies, and best practices.
• Other Duties as Assigned: Perform additional responsibilities as required to support the IT department and organizational goals.

WHAT YOU BRING:

• At least 2 years of professional experience in network administration, senior help desk administration, or a closely related IT field.
• Strong communication skills and a customer-focused approach to IT support that ensures business operations remain uninterrupted.
• Experience with Microsoft Windows Server, including Active Directory modules and systems, as well as TCP/IP, DNS, DHCP, VLANs, VPNs, and network security best practices.
• Hands-on experience configuring or managing network hardware and systems such as Cisco, Meraki, HPE, Juniper, VMWare, VEEAM, or similar technologies.
• Experience with enterprise MDM software and solutions, including Microsoft InTune, Jira, Iru, and comparable platforms.
• Proven ability to troubleshoot and resolve network issues in a business environment.
• Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field is preferred.
• An associate degree combined with relevant IT certificates and equivalent professional experience will also be considered.
• Preferred certifications include Microsoft, CompTIA Network , or Cisco Certified Network Associate (CCNA).
• Additional certifications such as CCNP, VMWare, VEEAM, or Microsoft Certified: Azure Administrator Associate, or other relevant applications, are considered a plus.

WHAT YOU SHOULD KNOW: Martell Services Group is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. Martell Services Group makes hiring decisions based solely on qualifications, merit, and organizational needs.