CUSTOMER INFORMATION OPERATOR

Job Description

• POSITION POSTED UNTIL A VIABLE POOL OF CANDIDATES HAS BEEN ESTABLISHED*
  
  

Education And/Or Experience

High school diploma or equivalent and two years minimum customer service experience preferably in a call center environment. Strong written, grammar, spelling and data processing skills are required. Must possess ability to utilize a personal computer and have proficient data entry/keyboarding skills. Must have a knowledge of MARTA service area (metro Atlanta), to include familiarity with names of city streets, location of hospitals, schools and universities, governmental agencies (city, state, and federal), and major businesses.Bilingual language skills preferred, and some positions may require bilingual skills, (English and Spanish), in order to meet bilingual staffing needs. Skills evaluations may be administered.

Essential Duties And Responsibilities

• Answers telephone calls utilizing a computerized software application - Trapeze Info Agent, provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another bus and rail.
• Provides other customer services or directs customers to other sources and departments for requested information.
• Provides driving instructions from major highways/interstates to MARTA rail stations.
• Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties.
• Receives and refers customer inquiries, commendations, and complaints to the Customer Service Center, BreezeCard inquiries to the Breeze Card Service call center and paratransit inquiries to the Paratransit Reservations call center.
• Provides information on special MARTA bus service; parking lot locations, fees, and general information about the MARTA system.
• Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys.
• Performs other duties as assigned.
  
  

Special Requirements

Must be able to work weekends, holidays and evening hours as needed.

The entry level position is a part-time position. Full time positions will be filled from the ranks of part-time employees when full time vacancies occur. The employee selected for part-time positions must be willing to work weekends and holidays. Must be able to read and understand maps, atlases and route schedules. Training includes both field assignments (riding designated buses and touring every rail station) and working directly with an experienced operator and supervisor for 30-days. Employees must meet experience and skill level requirement in order to be eligible for full-time positions.

Bilingual language skills preferred and some positions may require bilingual skills, (English and Spanish), in order to meet bilingual staffing needs. Skills evaluations may be administered.

Must be able to work weekends, holidays and evening hours as needed.

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills, and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

Americans With Disabilities Act

If you are a qualified individual with a disability, you have the right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Classification: Non-Exempt

Number of Openings: 1

Salary Range: $17.91

Salary Grade: UR