What are the responsibilities and job description for the Patient Access Specialist position at Marshfield Clinic Health System (MCHS)?
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Patient Access Specialist Cost Center: 501531099 Phillips-Primary Care Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Mon-Fri; day shifts (United States of America) Job Description: JOB SUMMARY The Patient Access Specialist serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. This individual is to complete financial clearance activities prior to patient arrival to any Marshfield Clinic Health System (MCHS) facility to expedite and enhance the patient experience. The Patient Access Specialist activities include appointment scheduling, referral completion, authorization for visit, pre-registration, and registration. This individual will provide exceptional customer service to meet the needs of customers both internally to MCHS and externally to patients and other healthcare providers. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: None Preferred/Optional: Successful completion of a vocational technical health unit coordinator, medical office specialist, medical secretary program or related field. Successful completion of a medical terminology course. EXPERIENCE Minimum Required: Demonstrated proficiency utilizing a computer, telephone to include written and verbal communication skills. Preferred/Optional: Knowledge of medical insurance and one year experience in a healthcare facility including direct patient contact and customer service. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: None Preferred/Optional: None SHIFT SCHEDULE: 8:30 AM - 5:00 PM Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Sanford Health, the largest rural health system in the U.S. and Marshfield Clinic have completed their merger, marking the beginning of a new chapter for the future of rural health care. Click here to view Sanford Health current Openings. When given the tools needed to excel, great things happen: connection with colleagues, recognition in the community, better care for our patients. All this is available with affordable living rich in leisure. Welcome to Marshfield Clinic Health System. Where career meets community. Positions listed as 30 hours per week or greater are offered the level 1 benefit package. Positions listed as 20 – 29 hours per week are offered the level 2 benefit package. Positions listed as less than 19 hours per week are non-benefited. Benefits for temporary positions vary. Details will be discussed in the interview process. We’re hiring! Use “remote” or “hybrid” as a keyword in the search to see our remote-eligible openings!
