What are the responsibilities and job description for the Sr. Director of Transformation position at Marshall Retail Group?
Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment!
Location: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119
Schedule: Monday – Friday, Weekends as needed, 40-50 hours per week
Pay: up to $170,000 - 180,000 annually
Job Type: Full Time
Benefits
- Employee Discount
- Employer-Paid Life Insurance
- Flex Time Off
- Disability Insurance
- Medical, Dental, and Vision Insurance
- Paid Parental Leave
- 401(k) with company match
Position Summary:
We are seeking a strategic and results-oriented Senior Director of Enterprise Transformation to lead the end-to-end modernization of our retail operations, ensuring we deliver best-in-class customer experience, operational efficiency, and sustained growth. This role is responsible for designing, driving, and executing transformation initiatives across our retail footprint—including process reengineering, technology enablement, people and capability development, and customer engagement strategies.
Key Responsibilities:
Transformation Strategy & Vision
- Develop and articulate a clear transformation roadmap aligned with enterprise goals and retail strategy.
- Identify and prioritize initiatives across stores, digital channels, merchandising, supply chain, and customer experience.
Program Leadership
- Lead cross-functional transformation programs, ensuring effective execution, measurable outcomes, and stakeholder buy-in.
- Manage the governance, cadence, and reporting structure for transformation initiatives.
Operational Excellence
- Evaluate and optimize core retail processes for efficiency, consistency, and scalability.
- Partner with store operations and field teams to pilot, iterate, and scale innovative practices.
Digital Enablement & Technology Integration
- Collaborate with IT and digital teams to deploy enabling technologies (e.g., POS, workforce tools, analytics, omnichannel platforms).
- Champion data-driven decision making and performance management frameworks.
Change Management
- Lead the change journey, engaging and equipping frontline teams and leaders with the tools and training for successful adoption.
- Build a culture of agility, experimentation, and continuous improvement.
Financial Oversight
- Build business cases for transformation initiatives, track ROI, cost savings, and performance uplift.
Salary : $170 - $180