What are the responsibilities and job description for the Planning Transformation Facilitator position at Marshall Retail Group?
WHSmith North America has an exciting opportunity for a Planning Transformation Facilitator to join our team in Las Vegas, NV!
The Planning Transformation Facilitator is a mobile, field-focused role responsible for driving adoption of new planning technology across retail, distribution, and operations sites throughout the U.S. and Canada. Serving as the link between deployment teams and end users, this individual delivers hands-on training, supports change readiness, and helps integrate planning tools into daily operations.
This role requires a self-motivated professional who thrives in fast-paced environments, adapts quickly to different site cultures, and is comfortable spending the majority of their time on-site. The ideal candidate can work independently with minimal supervision while representing the transformation program professionally and consistently.
What You’ll DO
Technology Rollout & On-Site Training
- Deliver structured, role-based training sessions for new planning systems/tools to site managers and operational staff.
- Lead go-live support activities at each site, providing real-time guidance during system cutover and hyper care periods.
- Adapt training materials and delivery approach to suit varying audience skill levels, from frontline associates to senior leaders.
- Conduct pre-go-live readiness assessments and post-go-live follow-up visits to reinforce adoption.
Change Enablement & Stakeholder Engagement
- Build trust and rapport with site leadership to champion the planning transformation initiatives at the local level.
- Identify resistance, skills gaps, or process misalignments and escalate with recommended solutions.
- Partner with site managers to embed new planning behaviors into existing operational routines.
- Serve as the on-site voice of the transformation program, gathering feedback to inform continuous improvement.
Training Design & Content Management
- Collaborate with the operations training team to customize content for site-specific workflows and regional nuances.
- Maintain and update training materials, job aids, quick reference guides, and e-learning modules as the system evolves.
- Develop and document site-specific training logs, attendance records, and competency assessments.
- Contribute lessons learned and best practices back into the master training curriculum.
Reporting & Program Coordination
- Submit weekly field reports detailing training completion rates, adoption metrics, open issues, and site readiness status.
- Coordinate site visit schedules in alignment with rollout phasing, working closely with project managers and regional leaders.
- Track and report individual and site-level training KPIs against programming milestones.
- Participate in virtual team stand-ups, retrospectives, and planning sessions when not on-site.
Compensation: $55,000 – $65,000
MORE REASONS TO JOIN THE WHSMITH NORTH AMERICA TEAM
- Excellent Medical, Dental & Vision Insurance, Life Insurance, Short & Long-Term Disability Insurance
- Competitive Compensation
- Exceptional Time-Off Benefits including FTO and Holidays
- Growth opportunities and opportunities for career development
- 401k with company match
- Employee Assistance Program
- Commuter Benefits
- Incredible Employee Discounts through our Discount Marketplace!
About WHSmith North America
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.
Salary : $55 - $65