Department:

Employee Type:

Per Diem Type (if applicable):

Minimum Pay Range:

Job Description:

POSITION SUMMARY

The Senior Patient Service Representative role provides administrative support to patients and clinicians. Key duties include handling patient registration, scheduling, billing inquiries, MyChart support, and ensuring necessary authorizations are in place. The position also involves resolving issues, training staff, managing scheduling templates, and addressing patient concerns. Additional responsibilities may include supporting other departments and coordinating insurance access.

POSITION QUALIFICATIONS

Education/Licensure/Certification:

• High School diploma or equivalent required.

Knowledge:

• A minimum of three years’ healthcare experience (vision, Dental and Veterinary accepted).
• A minimum of four years' customer service experience required, preferably within a healthcare environment.
• Three years of experience in automated scheduling in physician office preferred and multi-provider medical office experience is highly desired.
• Experience working with patients and providers, using Epic (electronic health record) required.

Skills:

• Requires exceptional communication and customer service skills, strong organizational skills, ability to prioritize and manage a high volume of telephone calls, with strong follow-through is highly desired.
• Ability to take initiative, learn quickly and actively, participate as part of an administrative team is also required.
• Computer proficiency with MS Office Suite, including Word and Excel, and Google applications, as well as an ability to learn new programs with ease.
• Must have the ability to establish and maintain effective working relationships with all levels of staff, volunteers and the general public.
• Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing.
• Must adhere to HIPAA regulations and maintain clinic, provider, RN and patient confidentially.
• Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).