Surveillance Manager

Company Overview

Marshall Investigative Group (MIG) is a premier investigative firm specializing in insurance fraud, surveillance operations, and investigative research. With over 15 years of experience, we are committed to delivering high-quality, claim-disputing documentation that helps our clients mitigate fraudulent activity and reduce loss. We are seeking a dynamic Surveillance Manager to lead and support our team of Surveillance Investigators in the field.

Position Summary

The Surveillance Manager oversees a regional team of field-based Surveillance Investigators (SIs), ensuring the effective execution of mobile surveillance operations. This role requires a strong background in investigative techniques, people management, strategic deployment, and operational excellence. The Surveillance Manager will be responsible for ensuring all investigative activities comply with legal standards and company procedures, while also serving as a mentor and quality control leader.

Key Responsibilities

• Supervise, train, and support a team of Surveillance Investigators across multiple regions.
• Assign, manage, and monitor investigator caseloads to meet client deadlines and company performance benchmarks.
• Ensure all surveillance operations are conducted lawfully, ethically, and in accordance with internal protocols.
• Review and audit surveillance reports and video documentation for quality, accuracy, and compliance.
• Provide regular feedback and coaching to team members to enhance investigative performance and skill development.
• Serve as a liaison between field investigators and executive leadership, providing status updates and operational insights.
• Assist with investigator recruitment, onboarding, and retention strategies to maintain team effectiveness.
• Evaluate surveillance technologies and procedures, recommending improvements or upgrades as needed.
• Maintain and enforce high standards of discretion, confidentiality, and professional conduct across all field operations.
• Analyze trends in fraud, regional activity, and investigator productivity to inform strategic decisions.

Qualifications

• Must have a valid Private Investigator license (or eligibility to obtain based on state regulations).
• Must have 3 years of experience in operational surveillance investigations as it relates to insurance-fraud investigations, specifically liability/auto-accidents.
• Must have 3 years of experience in a supervisory or management role managing field-based mobile surveillance agents.
• Must have a valid driver’s license and a clean driving record.
• Must be able to pass a background check.
• Proven leadership skills with experience managing remote or field-based teams.
• Experience utilizing Trackops Case Management Software preferred.
• Experience handling both liability & workers' compensation cases preferred.
• Advanced knowledge of mobile surveillance techniques, investigative procedures, and applicable legal constraints.
• Strong written and verbal communication skills, with the ability to train and evaluate detailed surveillance reports.
• Proficiency in using surveillance equipment and digital investigation tools.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Associate's or bachelor's degree in criminal justice, or a related field preferred.

Additional Requirements

• Must have auto insurance meeting 100/300/100 coverage limits.
• Ability to travel regionally as needed.
• High level of integrity, ethics, and professionalism.

Compensation and Benefits

• Competitive salary based on experience and qualifications.
• Performance-based bonuses.
• Comprehensive benefits package including health, dental, vision, and life insurance.
• Paid time off and holidays.
• Expense and mileage reimbursement.
• Ongoing training and professional development opportunities.

Marshall Investigative Group is an equal opportunity employer that values diversity within our company culture. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.