Assistant Director - Marshall Health Patient Accounting

The Assistant Director of Ambulatory Patient Accounting reports to the Director of Ambulatory Patient Accounting and together oversees all billing department functions and ensures effective, compliant, and efficient revenue cycle management. This role supervises the process of collecting and analyzing data related to revenue, accounts receivable, budgeting, and other financial operations. The Assistant Director of Ambulatory Patient Accounting plans, approves, and implements systems and workflows that align with organizational goals while maintaining regulatory compliance. This position also provides training and guidance to department staff to promote accuracy, efficiency, and performance.

Job Responsibilities:

• Performs workflow analysis assessments to enhance billing operations.
• Oversee the development, implementation, and monitoring of compliance with policies and procedures governing charge entry, claims submission, payment posting, denial management, credit balances, refunds, and patient account balances. Monitors compliance with private, federal, state, and local billing regulations.
• Supports the annual revenue budget process to define revenue goals for each department.
• Supervises the ambulatory billing cycle staff.
• Build and develop a team of expert billing representatives.
• Assist with strategic direction for revenue cycle initiatives.
• Mentors and guides billing staff to ensure optimal performance.
• Maintains and analyzes revenue to ensure proper revenue recognition and compliance.
• Reviews trends and initiates changes in coordination with Directors and Executive Team.
• Delivers reports and actionable insights across revenue management teams.
• Manage multiple operational teams involved in revenue cycle projects.
• Monitors payment accuracy in relation to payer contracts and fee schedules.
• Communicate with providers about billing or coding discrepancies.
• Updates division leadership on A/R days, billing totals, collections, denials, refunds, bad debt, and trending data.
• Oversees the organization’s Financial Assistance Program and updates the sliding fee scale yearly and supervises the eligibility determination process
• Performs other duties as assigned.

Requirements and Qualifications:Competencies:

• Demonstrate leadership, analytical thinking, and organizational management.
• Possesses in-depth knowledge of billing procedures, insurance requirements, and healthcare financial systems.
• Communicates clearly and leads teams effectively.
• Apply regulatory standards and adapt to industry changes.

Education (level and type) and Related Work Experience:

• Bachelor’s degree in accounting, business, or related field required. Master’s degree preferred.
• Minimum of five years of healthcare billing and coding knowledge required.
• Minimum of one year in a supervisory or leadership role required.
• Previous experience as a Revenue Cycle Manager preferred.
• Familiarity with Cerner EHR and Revenue Cycle strongly preferred.

Internal applicants must call HR at ext. 11653 to determine eligibility before applying.