Counter Sales

ROLE:

The Counter Sales CSR supports the branch by providing exceptional customer service and product expertise in electrical and industrial supplies. This role is responsible for serving walk-in and call-in customers, processing orders, maintaining product knowledge, and ensuring a positive and efficient counter sales experience. The position requires strong communication skills, accuracy, initiative, and the ability to work in a fast-paced environment while representing the company professionally.

KEY RESPONSIBILITIES:

· Provide friendly, efficient customer service at the sales counter and over the phone

· Assist customers in selecting appropriate electrical and industrial products for their applications

· Enter orders, quotes, and returns into the ERP system accurately and promptly

· Process cash, credit card, and account transactions in accordance with company procedures

· Maintain a clean, organized, and well-stocked counter and showroom area

· Follow up on customer orders, backorders, and special-order items

· Handle product returns, exchanges, and warranty claims professionally

· Coordinate with inside sales, outside sales, purchasing, and warehouse personnel to fulfill customer needs

· Assist with inventory cycle counts and product merchandising as needed

· Resolve customer issues and escalate concerns when necessary

· Develop product knowledge in electrical, industrial, safety, and related categories

· Participate in vendor trainings and stay informed on new products

· Support branch operations and special projects as assigned

QUALIFICATIONS:

· High school diploma required

· Experience in counter sales, electrical supply, industrial distribution, or related technical fields preferred

· Working knowledge of basic electrical and industrial products a plus (or willingness to learn)

· Proficiency with computers, ERP systems, and Microsoft Office applications

· Strong communication, customer service, and problem-solving skills

· Ability to multitask in a fast-paced environment with accuracy and attention to detail

· Positive attitude and professional demeanor when interacting with customers and coworkers

· Team-oriented with a strong work ethic

PERSONAL CHARACTER TRAITS:

· Embodies the company’s pillars of success: humble, hungry, smart, and reliable

· Friendly, approachable, and committed to excellent service

· Strong interpersonal skills with the ability to build customer relationships

· Dependable, punctual, and consistent in work habits

· Professional and respectful in all interactions

· Strong initiative and willingness to learn new products and processes.

· Positive problem-solver who views challenges as opportunities.

EXPECTATIONS:

· Deliver exceptional customer service to all walk-in and phone customers.

· Maintain accurate order entry, cash handling, and documentation.

· Demonstrate growing expertise in electrical and industrial product lines.

· Uphold a clean, organized, and customer-friendly counter area.

· Support branch sales goals through strong customer engagement.

· Represent the company brand positively and professionally.

WORK SCHEDULE:

Monday through Friday most weeks with overtime to meet customer and company needs. Work schedule can vary but will normally be scheduled during regular work hours sometime between 7:00am – 4:30 pm. Average work week will typically be forty hours but can be as much as 45 hours. Weekends on rare occasions.

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Prescription drug insurance
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $18