CERTIFIED MEDICAL ASSISTANT

CERTIFIED MEDICAL ASSISTANT

Position Summary

The Certified Medical Assistant (CMA) provides clinical and administrative support to physicians, nurse practitioners, and other healthcare providers in a fast-paced ambulatory clinic setting. The CMA assists with patient care, maintains accurate medical records, coordinates patient flow, and promotes a positive patient experience while ensuring compliance with all hospital, clinic, regulatory, and safety requirements.

Essential Duties and Responsibilities

Patient Care

• Room patients and prepare them for examination and treatment.
• Obtain and document patient vital signs, height, weight, allergies, medications, and medical history.
• Assist providers with examinations, procedures, and treatments.
• Laboratory specimen collection, point-of-care testing, injections, immunizations, and other clinical duties within scope of practice and certification.
• Provide patient education and reinforce provider instructions regarding medications, treatments, and follow-up care.
• Observe and report changes in patient condition to the provider.

Administrative Responsibilities

• Schedule appointments and coordinate referrals as directed.
• Answer telephone calls, take messages, and communicate effectively with patients and healthcare team members.
• Maintain accurate electronic medical records and documentation.
• Assist with prior authorizations, prescription refill requests, and patient correspondence.
• Verify and update patient demographic and insurance information.

Clinic Operations

• Maintain exam rooms and treatment areas in a clean, stocked, and organized manner.
• Prepare and sterilize instruments according to established procedures.
• Monitor and restock medical supplies.
• Ensure equipment is functioning properly and report maintenance concerns.
• Follow infection prevention and control standards at all times.

Customer Service

• Greet patients courteously and provide compassionate, professional service.
• Promote a patient-centered environment that reflects the organization's mission and values.
• Maintain confidentiality of patient and employee information.
• Work collaboratively with providers, nurses, and support staff to ensure efficient clinic operations.

Qualifications

Education

• High school diploma or equivalent required.
• Graduate of an accredited Medical Assistant program preferred.

Certification

• Current Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent certification required.
• Current Basic Life Support (BLS) certification required or obtained within designated timeframe.

Experience

• Previous experience in a physician office, clinic, or ambulatory care setting preferred.
• Experience with electronic medical records preferred.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology, anatomy, and clinical procedures.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Ability to multitask effectively in a busy clinic environment.
• Ability to maintain patient confidentiality and professionalism.
• Proficiency with electronic health records and basic computer applications.
• Ability to work independently and as part of a team.

Physical Demands

• Frequent standing, walking, bending, reaching, and lifting up to 25 pounds.
• Manual dexterity sufficient to perform clinical procedures and operate medical equipment.
• Visual and auditory acuity necessary to provide safe patient care.

Work Environment

• Fast-paced outpatient clinic setting with frequent patient interaction.
• Exposure to communicable diseases, body fluids, and other healthcare-related hazards.
• Use of personal protective equipment as required.

Performance Expectations

• Demonstrates professionalism, reliability, and accountability.
• Maintains required certifications and competencies.
• Adheres to all hospital policies, HIPAA regulations, and safety standards.
• Supports quality improvement and patient satisfaction initiatives.
• Provides compassionate care consistent with the organization's mission and values