Cashier/Biller

Cashier/Switchboard Operator/Biller

GENERAL SUMMARY

Cashier/Switchboard Operator will be responsible to provide informational services and positive supportive relationships to the public, staff, residents, patients, families and visitors; for responding to emergencies and equipment failure; and for maintaining appropriate records and logs.

Under the supervision of the Business office director, Cashier/Switchboard Operator receives payments from patients, posts to appropriate hospital accounts and prepares related receipts, logs and deposit forms.  Answers questions regarding patient accounts.  Maintains related logs and records.  This employee will cross-train with the billers to be able to possibly flow into that position if someone were to leave.

ESSENTIAL JOB FUNCTIONS

Provides informational services by switching all incoming calls, providing information by phone and in person, and paging/maintaining the message center.

Answers inquiries and obtain information for general public, customers, visitors and staff in an expedient, professional and courteous manner.

Reports any telecommunications system trouble by contacting appropriate service systems.

Responds to emergencies by responding to all emergency situations and needs within related to the buildings, the grounds, the equipment and all visitors, residents and staff according to established systems and procedures.

Responsible for receiving counter payments, verifying balances via computer and chart and posting same.  Receives kitchen payments, verifies amount, writes a receipt and logs the entry in the accounts receivable and receipt book.

Fills in for Business Office Clerk as needed in all areas.

Assists patients and visitors with directions and other general information.

Responsible for opening and distributing commercial EOB’s to billers for posting.

Responsible for using the credit card machine.

 Responsible for making sure the cash drawer contains funds in the appropriate denominations for petty cash and change making.

 Processes and logs donations.

 Processes payments received though the mail and in person and issues receipts for payments.

Reconciles the posted payments daily.

Maintains logs and records of all payments received, bank deposits made and notifying Credit Bureau of payments received.

Answers telephone inquiries concerning patient account balances and refer complex and/or sensitive inquiries to other areas or departments as necessary.

Totals all monies received, balances cash drawer and verifies total with cash and checks on hand.  Reconciles totals if errors are found.

 Distributes Mail.

Will cross-train when able with the billers to also learn their job.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Demonstrated familiarity and legal document preparation; demonstrated computer skills; and demonstrated effective human relations, negotiation and communication skills.  Ability to communicate with others by telephone.

EDUCATION AND EXPERIENCE REQUIRED:

High School diploma or equivalent.

Computer experience required.

Typing speed minimum 45 words per minute.

Must be personable with customers.