What are the responsibilities and job description for the Computer Support Specialist position at Marsh Risk?
We are seeking a talented individual to join our team at Marsh. This role will be based in New York. This is a hybrid role that has a requirement of working at least four days a week in the office.
The Computer Support Specialist is a technology professional experienced in the use and support of end user hardware and software. The role is an individual contributor with primary responsibility for end user support. This role is within the Technology Services Operations team as a member of the Help Desk. This role requires specific technical, communication, and customer service skills to deliver support for colleagues across NERA’s global locations. The successful person in this role is team-oriented, committed to skill development, able to work independently with team support, able to adhere to established processes, responsive to constructive feedback, and confident in interaction with customers in person, via telephone and email.
We will count on you to:
As part of Marsh (NYSE: MRSH) Management Consulting, NERA Economic Consulting (http://www.nera.com/) is a global firm of experts dedicated to applying economic, finance, and quantitative principles to complex business and legal challenges. For half a century, NERA's economists have been creating strategies, studies, reports, expert testimony, and policy recommendations for government authorities and the world's leading law firms and corporations. We bring academic rigor, objectivity, and real world industry experience to bear on issues arising from competition, regulation, public policy, strategy, finance, and litigation.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
The applicable base salary range for this role is $45,900 to $96,700.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
R_345999
The Computer Support Specialist is a technology professional experienced in the use and support of end user hardware and software. The role is an individual contributor with primary responsibility for end user support. This role is within the Technology Services Operations team as a member of the Help Desk. This role requires specific technical, communication, and customer service skills to deliver support for colleagues across NERA’s global locations. The successful person in this role is team-oriented, committed to skill development, able to work independently with team support, able to adhere to established processes, responsive to constructive feedback, and confident in interaction with customers in person, via telephone and email.
We will count on you to:
- Resolve inquiries and tickets within established norms by following documented processes and procedures.
- Deliver exceptional customer service using excellent communication and interpersonal skills.
- Coordinate closely with MMC Tech teams to address and resolve IT issues.
- Manage ticket queues, perform auditing, and ensure quality assurance.
- Triage and escalate non-standard technology incidents and requests.
- Build, document, and develop processes and training materials to support technology operations.
- Participate in projects involving systems analysis, research, and collaboration to determine hardware, software, or system requirements.
- Manage IT assets effectively.
- 2 years of technical support experience providing hands-on support for laptops, desktops, virtual machines, and iOS/Android mobile devices.
- Proficient in Active Directory user and group management, including account provisioning and access control.
- Familiarity with ServiceNow or similar ticketing platforms for triage, queue management, escalation, and documentation.
- Strong analytical and problem-solving skills with organized, persistent, and tenacious follow-through to drive issues to resolution.
- Excellent written and verbal communication and proven ability to work effectively as a team player across globally dispersed teams.
- Willingness to participate in a rotating weekend on-call schedule (6–7 times annually) and available for occasional travel as required.
- Familiarity with operating systems including Windows 11 and Windows Server
- Experience with Windows File Server permissions and ACL management
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
As part of Marsh (NYSE: MRSH) Management Consulting, NERA Economic Consulting (http://www.nera.com/) is a global firm of experts dedicated to applying economic, finance, and quantitative principles to complex business and legal challenges. For half a century, NERA's economists have been creating strategies, studies, reports, expert testimony, and policy recommendations for government authorities and the world's leading law firms and corporations. We bring academic rigor, objectivity, and real world industry experience to bear on issues arising from competition, regulation, public policy, strategy, finance, and litigation.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
The applicable base salary range for this role is $45,900 to $96,700.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
R_345999
Salary : $45,900 - $96,700