What are the responsibilities and job description for the Business Operations Analyst position at Marsh Risk?
We are seeking a talented individual to join our Client Management Operations team at Marsh. This role will be based in the Austin, TX or New York, NY. This is a hybrid role that has a requirement of working at least three days a week in the office.
This role will focus on process optimization, reporting, data analysis, and project management within Client Management Operations, including client onboarding, client agreements, and client account creation functions. You will work closely with partners in Operations, Technology, Data organization, and internal stakeholders to enable the team to execute efficiently as the Client Management function continues to evolve and grow.
We will count on you to:
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
The applicable base salary range for this role is $61,700 to $131,300.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
R_340611
This role will focus on process optimization, reporting, data analysis, and project management within Client Management Operations, including client onboarding, client agreements, and client account creation functions. You will work closely with partners in Operations, Technology, Data organization, and internal stakeholders to enable the team to execute efficiently as the Client Management function continues to evolve and grow.
We will count on you to:
- Partner with Operations, Technology, and Data teams to translate business objectives and process into business requirements, and to help ensure requirements are communicated effectively to parties responsible for technical development and implementation.
- Contribute subject matter expertise on process and data flow.
- Provide insights and recommendations to optimize processes.
- Develop reports, analyze trends, and communicate findings to leaders and stakeholders.
- Manage data and reporting needs and requests including reporting requirements, design, and delivery.
- Project manage initiatives or work streams within the team, lead decision-making processes required to move projects along, and ensure steady and agreed-upon progress on assigned initiatives.
- 3 years of experience in process mapping and process design.
- 3 years of experience in the design and implementation of reporting and dashboard solutions.
- Expert skills in creating and managing SharePoint environments.
- Advanced proficiency in Microsoft Power Apps, Power BI, Power Automate, and other Microsoft data and productivity tools.
- Experience with data visualization tools.
- An inquisitive mind that is not afraid to question current ways of thinking.
- Experience leveraging AI to solve problems and enhance efficiencies.
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
The applicable base salary range for this role is $61,700 to $131,300.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
R_340611
Salary : $61,700 - $131,300