Client Delivery Specialist

Mercer’s Service Delivery team prides itself on being a strategic thought leader that handles client relationships with the utmost professionalism. As the Client Delivery Specialist you will be a pivotal member of the team and have direct influence on future developments and revenue streams for the successful planned growth of Mercer Marketplace 365. This position will be based in Franklin, MA.

Plan Administration Specialist

What can you expect:

• Accountable for and maintains all client specific documentation; including updating requirements, obtaining client sign off and storing according to Mercer standards and protocols
• Ownership of client calls/ logs or agendas associated with them 
• Must be familiar with and prepared to speak to all issues being tracked for assigned clients on these calls
• Serves as the primary point of contact for client to report, escalate issues, and communicate on all open items
• Effectively partners with client to prioritize open issues, oversees fix and enhancement work, and maintains all of those items on an open items log

What is in it for you:

• We are the global leader in health and benefits. We deliver innovative solutions that address the health and wellness needs of our clients and their employees
• Work for a global company that embraces cultural diversity
• Excellent growth/advancement opportunity
• Help support diverse populations through the development of meaningful programs

We will count on you to:

• Accountability for discussions with product team on how products work, specific rules, and identifying potential modifications   
• Responsible for communicating all changes to business partners and client
• Collaborating effectively with extended team to meet client needs and expectations
• Serving as the primary point of contact for client to report, escalate issues, and communicate on all open items
• Effectively partners with client to prioritize open issues, oversees fix and enhancement work, and maintains all of those items on an open items log
• Analyzing and proposing updates, enhancements and/or possible solutions for open issues with business partners and senior leadership
• Effectively partners with client to prioritize open issues, oversees fix and enhancement work, and maintains all of those items on an open items log
• Manages open project work to track stage of project, identify/work outstanding items, and ensure roadblocks or open questions are addressed to keep project moving forward

What you need to have: 

• 3-5 years in specific domains of HR administration (Healthcare & Group Benefits) is preferred
• Ability to prioritize and manage multiple projects simultaneously
• Proficient with Microsoft Access, Excel, and Word
• Strong oral and written communication skills

What makes you ideal for the role:

• Strong self-starter who fast learner, quality conscious, and committed to deadlines
• Demonstrated ability to lead projects, proactively manage a project to meet critical deadline, identify risks and put in place mitigation plans
• Ability to work within a team environment
• Knowledge of SQL is a plus

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

The applicable base salary range for this role is $52,100 to $104,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Salary : $17 - $52,100