What are the responsibilities and job description for the Client Service Specialist - Employee Health & Benefits - Troy, MI (MMA Upper Midwest) position at Marsh McLennan Agency?
Client Service Specialist – Employee Health & Benefits – Troy, MI (MMA Upper Midwest)
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Specialist at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As our Client Service Specialist (CSS) on the Employee Health & Benefits team, you’ll provide support to assigned Account Managers working on annual enrollment and communication projects and client and carrier projects. You will also have team responsibilities and take on additional internal projects as assigned.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
- Three years or more of administrative experience
- Two years or more experience in the employee benefit industry working with billing, claims, or other administration issues
- Solid Microsoft Office skills
- Excellent written and verbal communication skills
- Strict adherence to the company’s rules regarding the Health Insurance Privacy and Accountability Act (HIPAA)
- Flexibility to arrive early and stay late, as needed
- Ability to operate a car and to pick up and deliver materials as needed
- Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person
- Accuracy, attention to detail and ability to proof one's own work as well as the work of others; ability to work in a proactive manner to consistently deliver high-quality work
- Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and carry multiple projects through to completion
- Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays or unexpected events
- Ability to maintain a mature, problem-solving approach; general knowledge of “how to get things done”
These additional qualifications are a plus, but not required to apply:
- Bachelor’s degree preferred
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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Salary : $39,900 - $50,500