Cabinet Service and Warranty Technician

Description

Marsh Kitchen & Bath is seeking a Service Warranty Technician for its Wilmington location. **This will require travel in the Charleston, SC area.** Marsh Kitchen & Bath is an industry leader in kitchen and bath design, operating showrooms in the Wilmington and surrounding areas of North Carolina. As a member of our service team, you will address service issues in the field, delivering excellence in finished results for homeowners and contractors.

Duties / Responsibilities:

• Assists the Installation and Service teams by providing field services; following instructions regarding punch list needs.
• Daily job site visits to complete punch list tasks, including but not limited to finish/touch-up, cabinet alignment, hardware repair, cabinet repair, door alignment, cabinet/vanity installation, countertop installation, and other related duties.
• Follows manufacturer directions and warranty requirements when installing products.
• Ensures preparedness for the day of service; Tracks time and materials as required for each installation project.
• Operates all equipment safely and responsibly; keeps the company-owned service vehicle clean, inside and out.
• Follows all company policies and procedures.
• Participates in training opportunities to learn new building materials and installation methods as required by location management.
• Cross-trains in other areas to expand knowledge and expertise.
• Performs other duties as assigned.

Requirements

To ensure success as a Service Warranty Technician, you should have:

• High School diploma or GED
• 2 - 5 years of experience as cabinetry punch list technician; experience in construction/builder environment a plus.
• Driver’s License with a clean driving record
• Customer service-oriented attitude with the ability to maintain a courteous demeanor with customers at all times.
• Strong verbal and written communication skills.
• Ability to operate hand tools and saws.
• Ability to install cabinets hardware and moldings.
• Ability to learn and follow processes, policies, and procedures.
• Ability to pass a criminal background check.
• Ability to maintain a clean and professional appearance.
• Willingness to perform other duties as assigned.

Marsh Kitchen & Bath offers competitive compensation and benefits packages.

ABOUT MARSH KITCHEN & BATH

Marsh Kitchen & Bath is the retail division of Marsh Furniture Company, operating four showrooms in North Carolina. Our showrooms are stocked with cabinets, but our end product is design and installation services that lead to beautiful and livable spaces. As an independent, family-owned brand, we can use outstanding planning, project management, and communication to create a highly personal, well-designed, confidence-inspiring experience for the customers we serve.

ABOUT MARSH FURNITURE COMPANY

Marsh is a family-owned cabinetry manufacturer with a 120-year legacy of innovation, reliability, and service. We design and produce high-quality, handcrafted cabinetry that brings unique beauty and function to homes across the Eastern U.S. But even more importantly, we're proud to continue our tradition as a responsible employer, dedicated not only to our customer's satisfaction but also to that of our employees, their families, and our communities. Marsh’s heritage as a family enterprise can’t help but find its way into our products. After all, the kitchen is where families gather, and we never forget that this is where our products live. Our devotion to family extends to those of our suppliers, our dealers, and, of course, our employees. Cabinetry is our specialty, but our relationships with others is what defines us. We invite you to become the newest member of our family.

Job Type: Full-time

Marsh Furniture is an Equal Opportunity Employer. The policy of Marsh Furniture is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy or any other categories protected by applicable federal, state or local laws.