Strategic Operations Coordinator

JOB DESCRIPTIONJob Title:Strategic Operations CoordinatorDepartment:Business Operations Location:Ontario, CAReports To:Director of Business Operations FLSA Status:ExemptSalary:$80,000 to $85,000 Position Summary:The Strategic Operations Coordinator serves as a high-level partner to the COO, responsible for driving the execution of the company’s strategic goals and growth ambitions. This role is the "connective tissue" of the COO and Business Leaders, blending project management, data visualization, and stakeholder engagement. The Coordinator ensures that strategic milestones are met with speed and precision while cultivating meaningful internal and external relationships that support the organization’s brand preference initiatives.Essential Duties and Responsibilities:To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Strategic Execution Tracking: Monitor progress against multi-year strategic goals, identifying bottlenecks in execution and escalating risks to the COO.Dashboard Development: Build and maintain executive-level dashboards to provide real-time visibility into growth KPIs.Project Management: Utilize Smartsheet, or similar tools, to manage complex workstreams, ensuring all departments remain aligned with the strategic goals.Executive Briefing: Prepare research, briefing materials, and follow-up strategies for the COO ahead of critical internal and external meetings.Operational Agility: Drive the "speed of execution" by streamlining workflows and ensuring that strategic initiatives do not lose momentum during the transition from planning to action. Supervisory Responsibilities:This job has no supervisory responsibilities. Competencies: To perform the job successfully, an individual should demonstrate the following.Business Ethics - Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Follows policies and procedures Works with integrity and ethically. Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; gives and welcomes feedback; follows through on commitments.Teamwork and Communications – Must possess strong interpersonal skills; express ideas and thoughts verbally with a keen eye for detail; express ideas and thoughts in written form; exhibit good listening and comprehension; keep others adequately informed; select and use appropriate communication methods.Problem Solving - able to utilize critical thinking skills to identify ways to solve problems; keen eye for detail, high degree of adaptability.Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; completes administrative tasks correctly and on time; supports organization's goals and values; plans for additional resources; sets goals and objectives; develops realistic action plans.Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed.Qualifications: Experience: 3–5 years of experience in project coordination, business operations, or a compliance style support role.Technical Proficiency: Demonstrated ability to use (or an accelerated ability to learn) Tableau, Power BI, and Smartsheet.Communication: Exceptional verbal and written communication skills with the "executive presence" required to interface with external partners.Problem-Solving: A proactive mindset with the ability to anticipate needs and pivot quickly in a fast-paced environment. Knowledge of:Strategic Planning Frameworks: Understanding how high-level strategic ambitions translate into operational milestones.Data Visualization Principles: Best practices for presenting complex data in a clear, actionable format for executive decision-making.Stakeholder Management: Techniques for cultivating and maintaining professional relationships across different levels of an organization.Performance Metrics: Familiarity with tracking growth ambitions and brand-related KPIs. Required: Advanced Project Management: Expert-level organization and the ability to manage multiple high-priority workstreams simultaneously.Analytical Thinking: Ability to synthesize qualitative relationship goals with quantitative execution data.Software Fluency: High proficiency in Microsoft 365 Suite, Smartsheet, and BI tools (Tableau/Power BI).Interpersonal Diplomacy: Skill in navigating sensitive internal and external relationships with tact and professionalism.Education:Bachelor’s Degree Required: Preferably in Business Administration, Operations Management, Communications, or a related field.Certifications (Preferred): PMP, CAPM, or specialized training in Data Analytics/Business Intelligence. Computer Skills:Windows OSBasic understanding of cloud-based telephonySoftware and hardware troubleshooting skillsGeneral knowledge of computer and networking hardwareGeneral knowledge of mainstream softwareWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually low to moderate.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.Marsell Benefits:Medical DentalVision401 (k) - immediate eligibility!401 (k) company matchingPaid Time Off (PTO)Paid HolidaysFlexible Spending AccountLife Insurance (Company Paid)Voluntary Life Insurance (Employee Paid)Employee Assistance ProgramEmployee Wellness Day(s)

Salary : $80,000 - $85,000