Vice President Operations

Company Overview

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that supports your growth.

Position Summary

The Vice President of Operations is a senior leader with full P&L responsibility, accountable for driving operational excellence, financial performance, and client satisfaction across a multi-site portfolio. This role oversees operations, sales support, quality, compliance, and account management, while leading and developing a high-performing operations organization. The VP of Operations partners cross-functionally to execute strategic initiatives, support growth objectives, and ensure consistent service delivery aligned with Marsden’s standards and core values.

Key Responsibilities

Client & Growth Partnership

• Build and sustain trusted client relationships that drive satisfaction, retention, and organic growth.
• Partner closely with divisional and national sales teams to support retention and new business initiatives.
• Engage directly with clients and teams through regular travel across assigned markets.

Leadership & Strategy

• Lead, mentor, and develop operations leaders; establish clear expectations, accountability, and ongoing performance management.
• Foster a culture of continuous improvement, innovation, safety, and operational discipline.
• Align operational execution with enterprise strategy, delivering measurable business results.

Operations & Financial Performance

• Maintain full P&L ownership, including budgeting, labor management, expense control, and productivity optimization.
• Oversee resource allocation across multiple accounts to ensure efficient and scalable operations.
• Monitor performance metrics and implement corrective actions as needed.

Compliance & Risk Management

• Collaborate with HR and Legal to ensure compliance with labor laws, wage and hour regulations, subcontractor utilization, safety, and training requirements.
• Uphold company operating standards and reinforce compliance across the organization.

Talent & Team Development

• Recruit, interview, and recommend supervisory and management hires.
• Ensure consistent communication, training, and leadership development across decentralized teams.

Operational Systems & Tools

• Leverage Microsoft Office–based cost management systems to audit and manage labor, supplies, and equipment budgets.
• Ensure consistent execution of safety, quality, delivery, and cost standards.

Skills and Qualifications

• Proven executive leadership experience in a multi-site, service-based industry (commercial janitorial, facility services, or similar preferred).
• Strong track record of P&L ownership, financial management, and operational execution.
• Demonstrated success leading decentralized teams across multiple locations.
• Strategic, visionary leader with the ability to build trust, inspire teams, and drive results.
• Highly analytical with strong problem-solving and decision-making capabilities.
• Customer-focused, results-driven, and detail-oriented with a sense of urgency.
• Excellent communication and interpersonal skills.
• Entrepreneurial mindset with a passion for growth and operational excellence.

Education & Experience

• 8 years of progressive leadership experience in a commercial janitorial, facilities services, or similar multi-site service environment (route-based business experience strongly preferred).
• 5 years leading decentralized, mobile leadership teams.
• Demonstrated experience managing full P&L responsibility.
• Bachelor’s degree in Business Administration or a related field strongly preferred.
• Ability to travel regularly across assigned regional market.

Business Conduct:

• Commits to behave in compliance with the company’s values and Code of Conduct.
• Builds a culture of work safety and lead by example with one’s own safe behavior.
• Ensures one’s own compliance with the company’s published Operating Standards (professional, sales, Management and Execs only).
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

EEO Statement

Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.