What are the responsibilities and job description for the Sr. Desktop Support Technician position at Mars Tavares LLC?
POSITION : SR DESKTOP SUPPORT TECH.
LOCATION : RICHMOND VIRGINIA
ONSITE ROLE
ONSITE INTERVIEW
Sr Desktop Support Tech. Both Web/Virtual and IN PERSON Interviews will be conducted.
Per Mgr: Interviews will be a combination of Virtual/Web based IV (initially) then a possible FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.
100% ON SITE from Day One
ABOUT THE ROLE
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Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge ofMS Office including Outlook and MS365.
Considerable knowledge of pc hardware, peripherals & networks
Considerable knowledge of Laptop Refresh
Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
Excellent troubleshooting skills
Ability to perform software installations, configurations and troubleshooting hardware and software.
Considerable knowledge of SCCM/SMS
A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
Excellent problem-solving, analytical, and team-working skills.
Excellent customer service, communication and interpersonal skills.
An openness to learning new technologies.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| Strong working knowledge of computer systems, hardware, and software, including drivers and bios | Required | 4.0 | Years |
| Excellent problem-solving, analytical, and team-working skills | Required | 4.0 | Years |
| Excellent communication and interpersonal skills. | Required | 4.0 | Years |
| demonstrated ability to obtain feedback from customers to improve training methods. | Required | 4.0 | Years |
| Running reports and analyzing common complaints and problems. | Required | 4.0 | Years |
| An openness to learning new technologies. | Required | 4.0 | Years |