What are the responsibilities and job description for the Senior Infrastructure Engineer position at Mars Tavares LLC?
Engagement Type
Contract
CORE RESPONSIBILITIES
COTS Product Lifecycle Management
Own complete lifecycle from evaluation through deployment and operationalsupport
Design and execute deployments across Windows Server, Active Directory, andAzure/AWS platforms
Configure Tomcat/IIS middleware and implement SAML authentication solutions
Manage OPSWAT MetaDefender for advanced threat prevention and datasanitization
Develop automation scripts and standardized deployment procedures
Vendor Collaboration & Partnership[KEYRESPONSIBILITY - GUIDE VENDORS]
Guide and oversee vendor relationships for all COTS products, ensuringalignment with Department objectives and technical standards from operationalperspective
Coordinate vendor support escalations and manage SLA compliance
Direct vendor resources during implementations, upgrades, and criticalincidents
Ensure knowledge transfer from vendors to internal team members
Cross-Team Collaboration with OIT[KEYRESPONSIBILITY - SERVE AS LIAISON TO DAS/OIT]
Partner with DAS Server team for capacity planning and infrastructureprovisioning
Coordinate with DAS Storage team for SAN/NAS allocation and backup strategies
Define networking requirements, firewall rules, and WAF policies withSecurity teams
Manage F5 load balancer configurations and TLS/SSL certificate lifecycle
Work with Security team on OPSWAT MetaDefender policies for file sanitizationand malware prevention
Participate in change advisory boards and enterprise architecture decisions
Serve as Department's primary operational/technical liaison to all OITteams
Represent Department interests in enterprise technology decisions androadmap planning
Bridge communication gaps between business stakeholders and OITtechnical teams
Facilitate bi-directional knowledge sharing and establish collaborativeworkflows
Champion Department requirements in OIT governance forums andarchitecture reviews
Operational Excellence
Provide tier 3 support and lead root cause analysis for production incidents
Monitor system health, performance metrics, and capacity trends
Maintain 24/7 readiness through on-call rotation and incident response
Manage OPSWAT MetaDefender operations including scanning engines and policyupdates
Coordinate patch management and upgrades with minimal business disruption
Develop comprehensive runbooks and disaster recovery procedures
Security & Data Protection
Configure and maintain OPSWAT MetaDefender for multi-scanning and contentdisarm/reconstruction
Implement file upload security policies and quarantine procedures
Monitor threat detection logs and coordinate incident response with Securityteam
Ensure secure file transfers and data sanitization for commerce transactions
Manage integration between MetaDefender and commerce applications
Technical Leadership & Infrastructure Planning[KEYRESPONSIBILITY - MENTOR IT TEAM]
Function as Technical SME for enterprise COTS implementations
Translate business requirements into technical specifications for OIT teams
Document architectures, data flows, network topologies, and integrationpoints
Design high-availability and disaster recovery solutions
Ensure compliance with state and federal security standards
Mentor junior and mid-level IT team members in technical skills and bestpractices
Develop and deliver training/knowledge transfer programs for COTSproducts and enterprise technologies
Create knowledge repositories and maintain technical documentationstandards
Lead technical brown bags and knowledge-sharing sessions
Foster a culture of continuous learning and professional development
Provide technical growth paths for team members
REQUIRED TECHNICAL COMPETENCIES
Infrastructure & Platform Skills
Expert Windows Server administration and Active Directory management
Proficiency with Tomcat/IIS middleware configuration and optimization
Experience with OPSWAT MetaDefender deployment and administration
Hands-on experience with Azure/AWS (including GovCloud)
Strong understanding of virtualization and containerization
Networking & Security Skills
Experience with firewall rules, ACLs, and network traffic analysis
Knowledge of F5 load balancers and WAF protection strategies
Expertise in TLS/SSL certificates and SAML authentication
Understanding of file-based threat detection and data sanitization
Experience with multi-AV scanning and CDR (Content Disarm &Reconstruction)
Knowledge of security protocols and compliance requirements
Operational & Collaboration Skills
Proven track record managing high-availability production environments
Experience with ITIL processes and ServiceNow or similar ticketing systems
Exceptional cross-team collaboration and stakeholder communication abilities
Strong troubleshooting and root cause analysis capabilities
Success working in government or regulated environments
Experience managing vendor relationships and technical escalations
WHAT MAKES THIS ROLE UNIQUE
This position offers the opportunity to work at theintersection of business and technology, managing critical systems thatdirectly impact state commerce operations. You'll work with advanced securitytechnologies like OPSWAT MetaDefender to protect sensitive commerce data while collaboratingwith talented professionals across multiple technical disciplines.As thecentral orchestrator between vendors, OIT teams, and internal staff, you'llensure seamless integration of COTS solutions while building team capabilities.
Working Environment:Hybrid arrangement withon-call for production support and occasional after-hours maintenance windows.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| Expert Windows Server administration and Active Directory management | Required | 9.0 | Years |
| Proficiency with Tomcat/IIS middleware configuration and optimization | Required | 9.0 | Years |
| Experience with OPSWAT MetaDefender deployment and administration | Required | 9.0 | Years |
| Hands-on experience with Azure/AWS (including GovCloud) | Required | 9.0 | Years |
| Experience with firewall rules, ACLs, and network traffic analysis | Required | 9.0 | Years |
| Knowledge of F5 load balancers and WAF protection strategies | Required | 9.0 | Years |
| Expertise in TLS/SSL certificates and SAML authentication | Required | 9.0 | Years |
| Exceptional cross-team collaboration and stakeholder communication abilities | Required | 9.0 | Years |
| Success working in government or regulated environments | Required | 9.0 | Years |
| Experience managing vendor relationships and technical escalations | Required | 9.0 | Years |