Senior Customer Manager, Kroger

Senior Customer Manager, Kroger locationCincinnati, Ohio, United States categorySales Job ID: R152506 Back to search results Job Description: The Senior Kroger Customer Manager is responsible for leading the development and execution of strategic customer plans for Kroger. They are also responsible for forecasting, driving profitable growth, optimizing trade spend, and ensuring alignment with internal brand and supply chain teams. This role serves as the primary point of contact between the customer and internal cross-functional teams. What are we looking for? Minimum Qualifications: Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline) 3-5+ years of relevant customer management experience Attention to detail and fluent understanding of forecasting and budget management. Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders. Strong analytic skills and ability to develop and influence customer strategies with effective storytelling and strategic mindset. Preferred Qualifications: 5+ years of CPG experience (Category, Analytics, RGM, sales finance) Experience with 84.51, Stratum, Market6, IRI Data platforms What will be your key responsibilities? Relationship Management: Owns day-to-day relationship with Kroger and leads Joint Business Planning annual cycle. Sales & Revenue Growth: Develop and execute plans to drive revenue and market share, deliver sales targets including GSV/NSV and trade. Forecasting: Responsible for sales forecasting across total business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates. Trade Management: Optimize trade investment and ROI; manage promotional effectiveness and compliance, and ensure trade spend aligns with company strategy and customer expectations. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. #LI-KS1 #LI-Hybrid img1 Commitment to Equal Employer Opportunities:Mars is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. A Note to Candidates Regarding AI Embracing AI as a vital skill for today and tomorrow, we welcome candidates to use AI to assist with your preparation as you engage with our recruiting process—from helping to perfect your CV/resume to using it to refine your interview skills. While AI can assist you, we expect that your ideas, responses, and demonstration of competencies throughout the recruitment process are authentically your own. We value genuine engagement and want to see the real you shine. At Mars, AI is here to support—not replace—the human connection at the heart of our recruitment process. Note to Search Firms/Agencies: Mars, Incorporated and its subsidiaries and affiliates (Mars) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Mars and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Mars will be deemed the sole property of Mars and no fee will be paid in the event the candidate is hired by Mars. At Mars we are committed to creating an inclusive environment for all candidates and provide reasonable accommodation throughout the hiring process. If you require any accommodations during the application or interview process, please let us know contact us at email: MarsRecruitmentUS@effem.com. All requests for accommodations will be treated confidentially and will only be shared with those involved in the hiring process as necessary.