What are the responsibilities and job description for the Server position at Marriott?
Job Summary:Servers at Marriott are responsible for providing high-quality service to guests in the hotel's dining areas, ensuring a satisfying dining experience. This role requires excellent customer service skills and the ability to work efficiently in a fast-paced environment.
- Greet guests and present them with menus and daily specials.
- Take food and beverage orders and relay them accurately to the kitchen and bar staff.
- Serve food and drinks, and ensure guests have everything they need.
- Check on guests to ensure satisfaction with each food course and beverages.
- Clear tables throughout the dining experience and provide dessert menus and coffee.
- Process payment transactions and thank guests as they leave.
- Maintain cleanliness and mise en place of work areas and tables.
- Promote hotel services and amenities to guests.
- Upsell specialty items and increase average check size.
- Work effectively as part of a team to ensure seamless service delivery.
- Participate in ongoing training and development programs to enhance job skills.
- Previous serving experience preferred, especially in a hotel or fine dining setting.
- Knowledge of food service regulations and best practices.
- Friendly, outgoing personality with a genuine desire to provide hospitality.
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
- Ability to communicate effectively and professionally with guests and team members.
