What are the responsibilities and job description for the Senior Director, Product Operating Model Capability position at Marriott?
JOB SUMMARY
The Senior Director, Product Operating Model Capability leads the ongoing maturation of Marriott’s product management function. This role sets the enterprise capability strategy, defines measurable maturity outcomes, and partners with senior leaders across business and technology to embed product thinking into how we plan, prioritize, fund, and deliver value.
Reporting to the Managing Vice President, Portfolio Planning & Product Delivery, this leader manages a team of product management coaches and acts as a strategic advisor—using influence, credibility, and executive communication to drive adoption of the Product Operating Model at scale.
CANDIDATE PROFILE
Education & Experience
- Bachelor’s degree in business, technology, or related area or equivalent work experience, education, training, or certifications.
- 10 years in product management/product operations, operating model, or transformation leadership roles in large, matrixed organizations
- Proven people leader with experience managing and developing teams consisting of enablement roles or similar.
- Deep knowledge of product strategy, discovery, outcome-based planning (OKRs), prioritization, and product delivery—able to translate concepts into repeatable routines
- Demonstrated success influencing senior leaders and driving decisions without formal authority; strong executive communication and facilitation skills
Preferred:
- Operating model design, strategy/consulting, or large-scale transformation experience, with a track record of facilitating executive decisions
- Experience building adoption systems (learning journeys, playbooks, communities of practice) and using maturity/value metrics to drive sustained behavior change
CORE WORK ACTIVITIES
Enterprise Product Management Capability Strategy
- Set and evolve the enterprise product management capability strategy (skills, practices, leader routines) aligned to Marriott’s Product Operating Model and business priorities
- Define a product maturity model and dashboards; use insights to target interventions and track adoption and outcomes
- Influence senior leaders to strengthen product decision-making and embed product expectations into portfolio, funding, and governance forums
Product Coaching & Enablement Leadership
- Lead, and develop a team of product management coaches; set standards and ensure consistent, high-impact product coaching and enablement across the enterprise
- Own and evolve the enterprise product management development program (curriculum, onboarding, and progression) and deliver learning journeys through workshops, playbooks, and coaching—in partnership with Learning & Development, Global Technology, and other teams as relevant
- Coach and advise product and technology leaders to improve strategic clarity, product storytelling, and empowered-team leadership
Operating Mechanisms, Executive Reporting & Continuous Improvement
- Establish and evolve operating mechanisms that reinforce the Product Operating Model (OKR/QBR rhythms, decision rights, intake, and portfolio feedback loops)
- Provide executive transparency into adoption and value realization; translate insights into recommendations and drive continuous improvement by removing systemic impediments
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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