FLEX Manager, Pricing & Account Services Support

This is a temporary position. 

This Manager is a key member of the Pricing & Account Services (PAS) team, supporting the implementation and evolution of Marriott’s centralized BT pricing platform, including system conversions, process improvements, and change management. Responsibilities include developing and executing test plans, mapping current and future state processes, and coordinating delivery of hotel, sales, and administrative stakeholders. The role also supports hotel integration into ACRS and provides ongoing support for related system initiatives. In addition to supporting DTT initiatives, this role provides operational support for the BT pricing process, including partnering with Sales and ensuring timely execution of pricing activities within the corporate segment.

CANDIDATE PROFILE

Education and Experience

Required

· 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major

· 3 years’ experience in the business, sales and marketing, management operations, or related professional area

Preferred

· Proficiency in Microsoft Office Suite, including advanced Excel capabilities (e.g., pivot tables, formulas, data analysis)

· Foundational knowledge of Revenue Management principles, sales processes, and pricing strategies

· Working knowledge of Marriott systems (MARSHA, Amadeus, HPP, GDS)

CORE WORK ACTIVITIES

Operations & Service Delivery

· Support implementation and continuous enhancement of Marriott’s centralized BT pricing platform.

· Develop and execute test plans; document and map current and future state workflows to ensure accurate system performance and process alignment.

· Coordinate and deliver training for hotel, sales, and administrative stakeholders to drive adoption of system and process changes.

· Support hotel onboarding and integration into ACRS, including ongoing system-related operational support.

· Provide day-to-day operational support for the BT pricing process, including partnership with Sales and execution of RFP bids.

Systems & Program Support

· Configure, validate, and support Hotels with Amadeus, High Performance Pricing, and MARSHA

· Serve as a point of contact for issue resolution, providing technical guidance to stakeholders

· Document business requirements and iT-related materials for the MarRFP application

Audit, Quality & Compliance

· Perform and support Global Distribution System (GDS) audits

· Review and process audit discrepancies on centrally loaded rates

· Conduct quality assurance audits to ensure accuracy of hotel profiles and system data

Projects & Continuous Improvement

· Support on ad-hoc projects assigned to meet pricing and departmental need

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.