What are the responsibilities and job description for the Claims Unit Manager position at Marriott?
JOB SUMMARY
The Claims Unit Manager is responsible for overseeing the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions, ensuring compliance with legal and organizational standards. This role manages a team of 3–6 claims professionals, including adjusters, assistants, and administrative support personnel, providing training, guidance, and performance oversight. The manager monitors caseloads to maintain appropriate balance based on jurisdictional requirements and the complexity of workers’ compensation and general liability claims, ensuring high-quality, timely, and cost-effective claim outcomes.
CANDIDATE PROFILE
Education and Experience
Required
- Minimum of 5 years claims adjusting experience with advanced knowledge of claims processing.
- Demonstrated experience providing technical guidance and direction, including litigation case management training and support.
- Strong technical knowledge of civil laws and state workers’ compensation statutes.
Preferred
- Bachelor’s degree in risk management or claims
- Certification from various Claims seminars
CORE WORK ACTIVITIES
- Maintain primary responsibility for settlement decisions up to individual authority.
- Assign, control and monitor staff investigations/dispositions to assure compliance with state laws/regulations and department policies and procedures.
- Monitor and approve benefit, claims and expense payments to assure reasonableness, accuracy and timeliness.
- Review unit transactions to assure proper procedure and prompt error corrections.
- Oversee and manage unit Service Call Program.
- Monitor and assess adequacy of reserves.
- Oversee and ensure the effective management of workers' compensation (WC) and liability claims by adjusters, in accordance with legal requirements and company policies. Key areas of focus include but are not limited to:
- Prompt investigation of claims, including obtaining statements to determine liability and compensability.
- Evaluation of damages and payment of benefits as prescribed by law and/or Marriott policies and procedures.
- Collection of necessary documentation to support timely loss adjustment and oversight of settlement decisions within individual authority limits.
- Completion and monitoring of timely WC payments and required state filings.
- Management of WC medical treatment with the goal of minimizing disability, including consultation with Occupational Health Services as needed.
- Oversight of litigation cases, including coordination with outside attorneys and support for discovery, trial preparation, and legal strategy.
- Evaluation of claims for potential third-party liability or subrogation recovery.
- Partner with the Regional Director and Operations Managers to ensure effective communication, coordination, and issue resolution across key operational areas, including:
- Notifying leadership of staff absences, schedules, and appointments.
- Informing of attorney, vendor, or other visits from external parties.
- Communicating updates on upcoming trials and their outcomes.
- Evaluating significant and high-risk incidents.
- Reporting personnel issues or concerns as they arise.
- Delivering monthly statistical reports within five days of receiving the data.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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