What are the responsibilities and job description for the Rooms Controller position at Marriott's Maui Ocean Club?
Hourly Wage: $35.37
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- Benefit Eligibility will vary by position
Site Specific Perks
- Free daily associate meal
- Monthly & quarterly team celebrations and awards
- Company branded attire for outdoor associates
- Discounts to onsite food outlets and spa
- Discounted bus pass
- Community service opportunities
As a Rooms Controller, a typical day will include:
- Assigns a room according to guest requests and preferences whenever possible.
- Reviews/Tracks/Accommodates requests for room/check-out changes when possible.
- Performs duplicate reservation checks; block rooms.
- Confirms reservations and cancellations.
- Communicates to appropriate staff that there are guests who are waiting for an available room.
- Organizes and coordinates check-in/pre-registration procedures for arriving groups.
- Reviews requests for late check-outs and approves according to occupancy.
Guest Experience and Company Standards
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
To Become a Rooms Controller at MVW:
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Benefits:
401K Plan, Health Insurance, Vacation & Paid Time Off