Front Office Manager - Franchised

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Come be part of Hotel Forty-Five where we are bridging the past with the future, using musical notes and refined southern cuisine.

The Front Office Manager will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience 

What you’ll do  
Ensure complete guest satisfaction and follow up on all guest issues and concerns in a timely manner 
Lead staff and oversee process of guest check ins, mobile check ins, reservation confirmations, and activating room keys 
Coordinate with staff the receival, storage, and deliver of all luggage and packages 
Empower Front Desk staff to act and resolve guest issues to the best of their ability 
Lead staff by example while managing and motivating front desk personnel 
Collaborate with other hotel departments as necessary to resolve guest calls, requests, needs, or issues 
Train staff to operate at their best ability, and embody the hotel and Marriotts culture and story 
Ensure guest credit is procured and all accounting procedures are followed by Front Desk staff. Resolve guest accounting issues as needed 
Ensures full compliance of Marriott Brand standards and the passing of department Quality Assurance items 
Other necessary duties as reasonably assigned 

Physical Demand  
Ability to sit or stand for extended periods of time  
Ability to bend  
Ability to lift, pull 50 lbs.  
Ability to communicate clearly  
Ability to work long hours as needed  

Mental Demands  
Make sound judgments quickly  
Work on multiple tasks, making appropriate progress towards deadlines  
Able to work independently, take direction, and provide direction to others  
Manage differing personalities within the property, the resort, and the community  
Maintain the highest degree of confidentiality  
Ability to work effectively in stressful, high pressure situations  
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

What you have  
2-year associate degree, or higher (preferred) 
Marriott Experience (PREFERRED)
Minimum of 2 years Hotel Front Desk managerial experience 
Excellent communication skills, both verbal and written 
Ability to use technology, e.g., tablets, computers, and iPads 
Proficiency in hotel property management systems, including but not limited to Oracle Hospitality, Lightspeed, and OPERA PMS 
Leadership experience, and the ability to train, motivate, and develop a team 
Experience in working with an operating budget, understanding of P&L statements 
Interpersonal skills and experience with communicating and collaborating with different organizational leaders 
Ability to take initiative and handle assignments with limited supervision 
A strong sense of ownership in everything that you do.

What we Offer 
Medical, Dental & Vision Insurance
Pet Insurance
Complimentary Marriott hotel discounts
Work life balance
And much more !   

This company is an equal opportunity employer.

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