Shipping and Receiving Manager

JOB SUMMARY

Accountable for the overall success of the Shipping and Receiving Department. Responsible for meeting the criteria dictated by local standards to ensure in-coming and out-going shipments of goods are within stated guidelines. Responsible for receiving, storing, shipping and delivering in-coming and out-going guest and department packages and mail. Maintains proper documentation of all incoming and outgoing items.

CANDIDATE PROFILE

Education and Experience

• High School diploma or GED; 4 years experience in the procurement, food and beverage, culinary, loss prevention, or related professional area.

OR

• 2-year degree in Hotel and Restaurant management, Hospitality, Business Administration, or related major; 2years experience in the procurement, food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing the ordering, ongoing storage, and monitoring of supplies and equipment

• Supervises operations and ensures compliance with all purchasing, shipping , receiving, and storage policies, standards and procedures

• Ensures workers have supplies, equipment, tools and uniforms necessary to do their jobs

Managing Daily Operations of the Shipping and Receiving Department

• Coordinates deliveries with local agencies, businesses, or stakeholders to allow for sufficient security screening of large trucks or other delivery vehicles (as appropriate or required).

• Maintain continuous communication with hotel staff to anticipate all deliveries

• Enforces proper cleaning routines for equipment, floors, etc

• Ensures staff is properly trained regarding procedures, sanitation, equipment handling and chemical usage

• Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs

• Maintains operations by developing policies and procedures

• Investigates reports and follows-up on employee accidents

• Handles product and service problems and guest complaints

• Ensures hotel polices are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process

• Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards

• Determine the kind of tools and equipment needed to do a job

• Performing routine maintenance on mechanical or technological equipment and determining when and what kind of maintenance is needed

• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel

Attending Meetings to Improve Quality and Service

• Interacts with internal stakeholders to obtain feedback on product quality and service levels

Achieving/Exceeding Goals

• Strives to improve service performance

• Understands the impact of department’s operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals

• Participates in the development and implementation of corrective action plans in response to stakeholder concerns

Staffing Organizational Units

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met

• Handles the interviewing and hiring of employee team members with appropriate skills

Providing direction to Employees

• Utilizes interpersonal and communication skills to lead, influence, and encourage others

• Empowers employees to provide excellent customer service

• Ensures employees understand service performance expectations and parameters

• Helps employees receive on-going training to understand guest expectations

• Supervises on-going training initiatives and conducts training when appropriate.

 

 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.