Senior Manager, Loyalty Product Development & Management (Digital Products)

JOB SUMMARY

The Sr. Manager, Loyalty Product Development & Management (Digital Products) will be a key contributor in development of new and management of existing consumer-facing Loyalty digital products (e.g., Points Purchase Program, Air Car, Points Transfer, and Eat Around Town).

Day-to-day management of digital products includes working with cross-discipline teams (e.g., Loyalty Marketing, Finance, Global Technology) to achieve product goals, drive growth through product optimization, and maintain key vendor relationships.  New product evaluation, development and management will require a strong capacity for market research, competitive analysis, strategy setting, business case development, and product activation in a fluid environment characterized by considerable ambiguity.

Success in this role requires strong strategic thinking, attention to detail, an ability to consolidate and synthesize key information for senior leaders, and a willingness to be tested on complex projects and initiatives.

 

CANDIDATE PROFILE

 

Education and Experience  

Required

• 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major; or equivalent experience.
• 5 years’ experience in the hospitality industry, loyalty, or relevant consulting, marketing, product development/management experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Demonstrated ability to coordinate multi-disciplinary teams to deliver complex projects on-time and within budget. 
• Experience with program management, including governance and reporting process design, risk escalation/resolution, and design/facilitation of strategic working sessions.
• Proven experience introducing and implementing cutting edge ideas; conception through final delivery.

Preferred

• Master in Business Administration (MBA)

 

CORE WORK ACTIVITIES 

 

Product and Strategy Leadership

• Communicates program results and key trends to senior management.
• Regularly researches the loyalty market, competitive activities, and an overall program performance to ensure Marriott’s products lead the market.
• Support development of strategic initiatives, new product evaluation, and product management in furtherance of Loyalty strategy. 
• Support coordination of cross-functional working teams comprised of senior discipline experts including, but not limited to, representatives from Global Technology, Digital, Loyalty Operations, Global Operations, Global Brands, Human Resources, Cards, Finance, Customer Experience, CEC to meet project objectives. 
• Develop presentations related to the project execution/status, new product evaluation, and Digital Product management for senior management and other key stakeholders (e.g., owners, associates, customers). 
• Provide ongoing monitoring of progress against program and project-level milestones / performance metrics, developing and maintaining reporting on these items (and any associated risks/issue) to leadership. 

 

 

Strategy Execution

• Support initiatives on behalf of the Loyalty organization to drive change within Loyalty and across Marriott International with the following responsibilities: 
• Develop/coordinate development of high-quality deliverables and work products in support of the project. 
• Monitor and provide constructive feedback on work products produced by other members of the Loyalty Team. 
• Participate in review cycles at key milestones & provide perspectives to manager related to project management decisions. 
• Actively participate in strategy sessions, contributing materially to strategy development
• Support development and activation of complex implementation plans. 
• Ensure timely delivery against milestones.

 

Managing Work, Projects, and Policies 

• Develops specific goals and plans to prioritize, organize, and accomplish work
• Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.

 

Leading Discipline Team

• Champions leaders’ vision for product and service delivery.
• Works with peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.
• Makes and executes the necessary decisions to keep work moving forward toward achievement of goals.
• Provides targeted and timely communication of results, achievements and challenges to peers, and leaders.

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.