What are the responsibilities and job description for the Operations Manager position at Marriott International, Inc?
Additional Information: This hotel is owned and operated by an independent franchisee, Hollander Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
HOTEL OPERATIONS MANAGER:
The Delta Hotels by Marriott Seattle Everett is hiring a hands-on Operations Manager to partner closely with the General Manager in leading a high-volume, full-service property. You will lead the Guest Service Department while also contributing across the entire hotel, driving execution, solving problems in real time, and supporting a wide range of operational needs as they arise. This role calls for a strong hotel operations background, ideally with Marriott experience, and someone who can step into a fast-moving environment and keep the team aligned and supported.
What You’ll Be Responsible For:
Lead and manage the Guest Services team
Serve as Manager on Duty, addressing guest concerns and operational escalations with professionalism and care
Partner directly with the GM on day-to-day operations across all departments
Support department leaders while reinforcing accountability and follow through across the property
Take ownership of the guest experience, including service recovery, elevated guest recognition, thoughtful responses to guest reviews, and maintaining a smooth overall flow
Develop a strong understanding of both Marriott International and Delta Hotels brand standards, and guide teams in consistently applying them across departments and procedures
Create and manage Guest Service Department schedules, while supporting other departments with their staffing and scheduling needs
Collaborate with Sales, Housekeeping, Food & Beverage, Accounting, HR, and Engineering as a key driver of operational success
Maintain an active presence in the lobby, anticipating guest needs and resolving challenges with poise and intention
What This Role Actually Looks Like:
You are the GM’s right hand in a busy, full-service hotel
Your day will be dynamic with priorities shifting based on the needs of the operation
You may move from a guest concern to a staffing gap to a project or event, addressing operational needs as they arise
You help keep the hotel running smoothly when things get unpredictable
You actively manage the house through the Property Management System, balancing the house, overseeing pre-arrival planning, VIP and group needs, billing accuracy, guest care, and corporate account requirements
You maintain a consistent presence at the Front Desk, leading from the front and supporting the team in real time
This is a role for someone who is experienced working in busy hotels and comfortable managing varied, real-time operations.
What We’re Looking For:
Required: 3-5 years hotel operations experience with Guest Service leadership
Required: Hotel property management system (PMS) software – Opera, preferred
Comfortable operating without constant direction or repeated routine
Strong problem-solver who can prioritize quickly and shift gears easily
Ability to influence and align departments not directly under your oversight, while maintaining clear leadership within your areas of responsibility
Visible, hands-on leader who leads from the floor
Clear communicator who keeps teams aligned
Why This Role:
Direct partnership with the General Manager
High-impact position with exposure to all areas of the hotel
Full-service property with strong rooms, F&B, and events mix
Opportunity to grow
Schedule:
40 hours per week with a variable schedule.
This role requires flexibility, including evenings, weekends, and holidays based on business needs
Physical Requirements:
Ability to stand and walk for extended periods throughout the property
Ability to lift up to 20lbs as needed
Requires hand manipulative skills for word processing and writing.
Must be able to hear verbal conversations over the phone and in person with background noise.
Must have visual acuity to analyze written information and view computer terminal and ability to express or exchange information by means of the spoken word.
Able to commute to Everett, WA
Drug Free Workplace, Equal Opportunity, E-Verify Employer
Paid Time Off, Holiday Pay, Paycheck Advancement Program, Hotel Travel Discounts, Supplemental Insurance, Employee Assistance Program, Employee Meals. For eligible employees: Insurance (Medical, Dental, Vision, Life and AD&D), 401(k) Plan with Employer Match. $66,300 to $82,875
The salary range for this position is $66,300 to $82,875 annually.
This company is an equal opportunity employer.
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Salary : $66,300 - $82,875