What are the responsibilities and job description for the Manager, Cobrand Capabilities and Operational Excellence position at Marriott International, Inc?
JOB SUMMARY
The Manager, Capabilities and Operational Excellence plays a critical role within the Cobrand Capabilities team, which is responsible for developing and implementing data and technical solutions that drive card-member acquisition and enhance the customer experience. This position requires close collaboration with Cobrand marketing, bank partners, and internal stakeholders to identify capability needs, align on scope and execution plans, and manage projects from development through launch and ongoing maintenance.
This role oversees day-to-day IT and data operations, ensuring seamless information flow and system performance. The Manager is accountable for identifying, investigating, and resolving operational issues, maintaining robust processes, and driving continuous improvement. By analyzing trends and partnering with IT and external stakeholders, the Manager will recommend and implement enhancements that improve operational efficiency and support strategic business goals.
CANDIDATE PROFILE
Education and Experience
Required
- 4-year degree from an accredited university in Business Administration, Marketing, Information Technology or related professional area
- 4 years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
- 2 years of project management experience
Preferred
- Strong verbal and written communication skills
- Experience with Excel and analyzing data from multiple sources
- Experience tracking day to day IT activities through systems, ie Jira.
CORE WORK ACTIVITIES
- Drive execution of day-to-day iT operations by working closely with the bank partners, Cobrand marketing teams, and IT partners
- Collaborate with cobrand marketing team regarding upcoming initiatives
- Own the relationship with Cobrand stakeholders to ensure the setup, monitoring, and maintenance of information flow to enable the best customer / marketing experience for cardmembers
- Provide project management of IT operations and data management activities to ensure organization and alignment of required activities by stakeholders
- Deliver strategy and thought leadership for iT operations and data management issues and develop and execute action plans to address gaps
- Provide continuous process improvement to ensure that Cobrand IT and data activities are meeting key metrics for success
- Present updates to leadership on activity successes, issues, and action planning
- Primary liaison with Serving team and resolution of customer-related issues
- Timely responses to compliance related concerns that meet bank partners SLAs.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.