Hotel Front Desk Manager

Description

We are looking for our next Front Desk Manager!

Position Summary

The Springhill Suites/TownePlace Suites by Marriott Columbus Easton is a Dual Brand property, with a combined 262 rooms, professionally managed by Concord Hospitality. The Hotel Front Desk Manager oversees all front of house operations to ensure an exceptional guest experience from arrival through departure. This role leads the front desk team, maintains service standards, resolves guest concerns, and ensures smooth daily hotel operations while supporting revenue goals and guest satisfaction.

Key Responsibilities

• Lead and supervise Front Desk, Lobby Bar, Shuttle
• Ensure seamless check-in and check-out experiences
• Handle escalated guest complaints and service recovery situations
• Create schedules and maintain proper staffing levels
• Train, coach, and evaluate associates
• Monitor room inventory, occupancy, and reservations
• Coordinate closely with Housekeeping, Maintenance, and Sales departments
• Ensure compliance with brand standards and hotel policies
• Support upselling initiatives and guest loyalty programs
• Review guest feedback and implement service improvements

Qualifications

• Previous hotel experience required
• Comfortable using technology and hotel PMS systems
• Strong communication and conflict-resolution skills
• Ability to work flexible schedule including nights, weekends and holidays
• Leadership mindset with strong team-building skills

Why You’ll Like This Role

• You get to lead people, not just manage tasks
• Every day is different
• Opportunity to grow in hotel operations
• Fast -paced environment with lots of guest interaction
• Ability to make an impact on guest satisfaction and team culture

Benefits

• Medical, dental, vision insurance
• Generous PTO (Paid Time Off) and Holiday Pay
• Life Insurance and short/long-term disability options and more!
• 401 k with company match
• Hotel discounts
• Training, development and career advancement opportunities
• Starting salary: $55,000 per year Bonus potential

Why Join Concord

At Concord Hospitality, our people come first. We believe that when associates feel supported, empowered, and valued, they create exceptional experiences for our guests.

Our Associate First culture is built around growth, balance, recognition, and opportunity. Whether you’re building a long-term hospitality career or looking to grow your leadership skills, we invest in your success through training, development, and advancement opportunities at every level.

At the heart of Concord are our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. These values shape how we work, lead, and support one another every day.

We’re proud of the culture we’ve built — one where teamwork matters, individuality is celebrated, and associates genuinely enjoy coming to work.

We Are Concord.

Concord Hospitality is an equal opportunity employer committed to fostering a diverse, inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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