What are the responsibilities and job description for the Front Office Manager position at Marriott International, Inc?
Description
Be part of the opening team at the stylish and contemporary AC Element Phoenix North- Norterra, a 205- room property within the Marriott brand family. Managed by Crescent Hotels & Resorts, this new property offers and exciting opportunity for a results-driven Front Office Manager to lead guest services and daily front desk operations with excellence from day one. This leadership is ideal for a hospitality professional eager to contribute to the launch of a new hotel, build a strong team culture, and grow within a reputable hospitality management company.
What will you be doing?
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Implement company programs and manage the daily operations of the Front Office to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Manage the Guest Service Agents.
- Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
What experience do you need?
- 2 years front office management experience preferred.
- 1 year Marriott experience preferred.
- Experience in a dual-brand or multi-property hotel is highly desired.
- Strong leadership skills with a focus on guest satisfaction, team training and operational efficiency
- Flexible schedule required, including evenings, weekends and holidays.
- Must have the ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand, walk and continuously perform behind the front desk.
- Ability to observe and detect signs of emergency situations.
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
Why do you want to work here?
- Competitive pay
- Great associate benefits including health insurance for both full time and part time employees
- Upbeat and positive work environment
- Career growth opportunities
- Hotel discounts
Qualifications
Experience in a dual-brand or multi property is highly desirable
Experience
- Preferred
Experience in a dual-brand or multi property is highly desirable
- Required
At least 2 years in a leadership role
- Required
3 years:
3-5 years of Front Office Experience in a hotel environment
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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