Demo

Front Desk Guest Manager

Marriott International, Inc
Carlstadt, NJ Full Time
POSTED ON 4/16/2026
AVAILABLE BEFORE 6/15/2026

Description

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly
  • Ensure all associates are trained in guest service standards, financial controls, and hotel procedures
  • Oversee front desk operations and act as Manager on Duty when needed
  • Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities
  • Assist with financial reporting, budgeting, and revenue management initiatives
  • Recruit, train, and develop associates while fostering a positive, cooperative work environment
  • Ensure compliance with HR policies, labor regulations, and personnel documentation requirements
  • Maintain safety, security, and physical property standards through preventive maintenance and compliance programs

    Qualifications:

  • Previous supervisory or management experience in front office or guest services
  • Strong leadership, training, and problem-solving skills
  • Knowledge of financial procedures, hotel operations, and revenue management
  • Excellent communication and organizational skills
  • Commitment to creating a guest-first and associate-first culture

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Wage Scale: $54000-$58000 based on experience.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • All positions listed on this page are outside of Marriott International, Inc. and its subsidiaries (“Marriott”). These businesses are separate companies and separate employers from Marriott. They control their own employment policies and practices, including hiring. If you accept a position with one of these businesses, you will not be employed by Marriott. These links are provided for informational purposes only. Marriott does not endorse or recommend employers and sharing a posting is not an endorsement or recommendation of an employer.

    Salary : $54,000 - $58,000

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Marriott International, Inc

    • Marriott International, Inc Lahaina, HI
    • POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarm... more
    • 8 Days Ago

    • Marriott International, Inc Lahaina, HI
    • POSITION SUMMARY The Westin Maui Resort & Spa, Ka'anapali is now partnering with the Rouxbe Cooking School to offer culinary associates engaging online tra... more
    • 8 Days Ago

    • Marriott International, Inc Lahaina, HI
    • POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest r... more
    • 8 Days Ago

    • Marriott International, Inc Honolulu, HI
    • Description Uniquely located in the heart of Honolulu , guests have the convenience of the city outside their front door yet are surrounded by the beauty o... more
    • 8 Days Ago


    Not the job you're looking for? Here are some other Front Desk Guest Manager jobs in the Carlstadt, NJ area that may be a better fit.

    • Concord Hospitality Brand Carlstadt, NJ
    • Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding bot... more
    • 13 Days Ago

    • BINGHAMTON MOTOR INN CORP Edgewater, NJ
    • Benefits: 401(k) Bonus based on performance Company parties Employee discounts Flexible schedule Free uniforms Paid time off Benefits/Perks Flexible Schedu... more
    • 12 Days Ago

    AI Assistant is available now!

    Feel free to start your new journey!