FLEX Senior Manager, Change Management and Communications

This is a temporary position. Hybrid – 1-3 days in office.

JOB SUMMARY 

The Senior Manager, Change Management and Communications will be responsible for the execution of the change management and communications strategy in support of Marriott’s digital and technology transformation. As an integral part of the Business Transformation Office’s (BTO) Change Management Communications team, the Senior Manager’s primary focus will be creating and executing communications and change management efforts for Marriott’s various stakeholders, including but not limited to hotel General Managers, hotel associates and above property leaders. 

This role will contribute to building upon our existing expertise and creating the structures and capabilities we need to successfully communicate Marriott’s digital and technology transformation. This role will partner closely with colleagues throughout the entire BTO – including, but not limited to, PMO, Deployment, Experience Design Business Process Design and Continent Engagement. Success in this role requires strong writings skills, attention to detail, strong critical thinking skills, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.  

This position will regularly interact with senior leaders and will liaise frequently with key stakeholders across the program. The core accountabilities for this position are: 

• Assist with communications content creation, review approval and distribution processes. 
• Manage the drafting and review of communications for various stakeholder and audience groups, including General Manager and hotel associate communications, webinar decks, job aids and other creative assets. 
• Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of communications 
• Support the Senior Director, Change Management and Communications, to ensure critical items and/or issues are communicated to impacted hotels effectively. 
• Assist with the change readiness survey analysis, identifying key themes and insights and synthesizing findings to inform change communications.

CANDIDATE PROFILE 

Education and Experience 

• 5-7 years’ of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred) AND 4-year degree from an accredited university in Communications or related major 
• Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications 
• Possess exceptional written and oral communication skills; able to develop clear, concise and logically written business communications as well as deliver recommendations effectively to key stakeholders and demanding audiences 
• Experience developing associate-facing communications or demonstrated ability to adapt, develop and deliver upon communication needs 
• Strong personal leadership, organizational, relationship-building and negotiation skills 
• Self-starter with confidence, enthusiasm and strong customer service orientation 
• Ability to be detailed oriented, while maintaining alignment with broader organization objectives
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity 
• Experience with transformational change management including large-scale, global systems deployment a plus
• Ability to juggle multiple projects and many stakeholders
• Strong project management skills
• Ability to complete deliverables with high quality and up to established standards
• Proficiency with Microsoft Word, Excel and PowerPoint applications

CORE WORK ACTIVITIES 

Change Management and Communications Plan and Execution

• Partners with the Senior Director and colleagues to manage and maintain a comprehensive communications plan.
• Maintains and executes the communications plan working closely with Change Management Communications, Continent, Deployment, Learning and other teams to meet defined success measures.  
• Develops and coordinates required deliverables through a formal review process while adhering to style and quality guidelines and delivering against tight timelines (e.g., email communications, webinars, job aids, change readiness survey analysis, etc.). 

Change Communication Materials Production

• Develops and supports execution of change communications deliverables, including – but not limited to – webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
• Develops targeted communications for associates describing change, rollout measurements and milestones.
• Works collaboratively with a variety of key stakeholders and subject matter experts within the Business Transformation office and across the company to confirm accuracy of content and consistency with broader communication efforts. 
• Partners with continent Change Management teams to tailor change communications plans and effectively disseminate key messages. 

Additional Responsibilities 

• Provides information to supervisors, coworkers and leaders in a timely manner 
• Manages time effectively and juggles multiple projects 
• Presents ideas, expectations and information in a concise, organized manner 
• Uses problem solving and project management skills in decision making and follow up
• Performs other reasonable duties as assigned by manager

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace 
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods 
• Problem Solving and Decision Making - Identifies and understands issues, problems and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems and chooses a course of action 

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values

   

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members 
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust and confidence in the pursuit of organizational goals and lasting relationships 
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards 

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential

   

Generating Talent and Organizational Capability 

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit 
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others 
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges 
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges 
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities:
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers) 
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues 
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences 
  • Reading Comprehension - Understands written sentences and paragraphs in work-related documents

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.