What are the responsibilities and job description for the Event Experience Manager position at Marriott International?
Additional Information
Job Number 25169489
Job Category Event Management
Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: $25.02 - $29.33 per hour
Bonus Eligible: Y
Job Summary
Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
CANDIDATE PROFILE
Education And Experience
Assisting in Event Operations
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 25169489
Job Category Event Management
Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: $25.02 - $29.33 per hour
Bonus Eligible: Y
Job Summary
Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies. Serves as meeting planning advocate and liaison to all operational departments. Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience. Utilizes software for generation of necessary program. Advises client on current status of events and function. Coordinates any changes necessary. Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved. Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production. Proactively resolves potential meeting or room set issues. Utilizes available resources to meet client requests or resolve client issues. Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
CANDIDATE PROFILE
Education And Experience
- High school diploma or GED; 3 years in the event management or related professional area.
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required.
Assisting in Event Operations
- Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies.
- Serves as meeting planning advocate and liaison to all operational departments.
- Assists with coordination of all convention group plans and catering needs with all required operational departments.
- Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.
- Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs.
- Advises client on current status of events and functions, including items pending and action items. Coordinates any changes necessary.
- Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival.
- Partners with Conference planning team to verify issues are identified and resolved.
- Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production.
- Resolves potential meeting or room set issues proactively.
- Utilizes available resources to meet client requests or resolve client issues.
- Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Coordinates and communicates event details both verbally and in writing to the client and property operations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the client experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Salary : $25 - $29
Named Account Manager, Enterprise
Candidate Experience site -
Nashville, TN
Major Account Manager, Enterprise
Candidate Experience site -
Nashville, TN
Event Manager
Embassy Suites Nashville Downtown -
Nashville, TN