What are the responsibilities and job description for the Concierge position at Marriott International, Inc?
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
Responsibilities
What You’ll Do
The concierge will provide the highest quality of service to the guest, anticipating and exceeding their expectations.
Assist guests with any special requests including reservations, hotel information, and arranging transportation.
Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
Help to resolve any guest complaints or concerns that come your way.
Assist guests with food and beverage needs while in the concierge lounge and clean the lounge as needed.
Develop and maintain positive working relationships.
Be an ambassador of our establishment by maintaining a neat and professional personal appearance.
Perform other duties as assigned.
What You’ll Bring
The concierge will have an outgoing and social personality.
Excellent communication and listening skills.
A passion for service with a positive, can-do attitude and a team-player mindset.
A talent for problem-solving and the ability to adapt to any situation.
Ability to stand and walk for long periods of time and to lift at least 10 pounds regularly.
Other Information
What You Can Look Forward To
DailyPay option
Day 1 Medical, Dental and Vision insurance
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
401(k) with company match
Hostcare Resources healthcare concierge
Leadership development
Tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities
Location Code: 2558
Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
Salary.com Estimation for Concierge in AUSTIN, TX
$34,859 to $43,612
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