What are the responsibilities and job description for the Assistant Manager of Security - HQ (Overnight) position at Marriott International, Inc?
JOB SUMMARY
Assists in the management of the daily functions of the department to provide protection of building assets, employees, visitors, and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Promotes visitor and employee satisfaction while achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
Required
-
High school diploma or GED with 5 years of experience in security/loss prevention or a related professional field,
or
- Bachelor’s degree in criminal justice or a related major; with 1 year of experience in security/loss prevention or a related professional field.
- Strong problem-solving skills demonstrating the ability to make sound, well-reasoned decisions through careful evaluation of risks and understanding the impact on security operations.
- Must obtain Maryland Guard Card Certification with 30 days of employment with Marriott Headquarters.
Preferred
- 2 years of demonstrated experience leading teams, directly or indirectly.
- AHLA Certifications a plus (CLSS, CLSD)
- ASIS International Certifications a plus (CPP, PSP, PCI)
CORE WORK ACTIVITIES
Managing Security Operations
- Oversees all Security operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all visitor and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
- Assists in appropriately managing a contract security team, ensuring that KPI’s in the contract are met and provides regular updates to the Director of Security.
- Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
- Complies with applicable federal, state and local law and safety regulations.
- Maintains logs, certifications and documents required by law and Standard Operating Procedures.
- Supervises and reviews initial incident investigations and promotes a timely response for all reported incidents.
- Follows proper key control guidelines.
- Assists with ensuring awareness, training and implementation of accident prevention, fire prevention and response.
- Evaluates total patrol efficacy, within the tour recording system, and provides suggestions to the Director of Security to maximize coverage consistently.
- Follows up on all unusual activities in and around the property that would impair the well-being of visitors and employees.
- Situationally conducts after action reviews of incidents to find opportunities to improve all facets of incident response and documentation.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
- Promotes action plans to monitor and control risk.
- Assists with first aid program for visitors and employees.
- Works closely with Workplace Management & Facilities team to execute a successful and safe experience for Associates & Visitors.
- Inspects and critiques the performance of the Security department to establish and maintain a high level of professionalism and customer service.
- Develops liaison with local law enforcement and emergency services.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.