Front Desk Agent Am/Pm

PLEASE COME IN PERSON TO FILL OUT PAPER APPLICATION:/// Please come "in person" to fill out paper application.

A Day in the Life:

Front Desk start at $14, First Annual Review-$15 Second Annual Review $15.75/ Paid Time Off starts immediately/Birthday Pay/Travel Benefits throughout Marriott:

• Provide exceptional customer service
• You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• You will resolve discrepancies on the room status report with housekeeping
• Previous experience working as a front desk agent or in a similar role.
• A high school diploma or equivalent vocational training certificate.

Requrements:

• Experience working at a hotel establishment (highly desired).
• Proficiency with computers.
• Basic math skills.
• Ability to provide excellent customer service and maintain a professional demeanor at all times.
• Ability to input and access information in the property management system and/or points-of-sale system.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
• Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
• Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests

Ideal Skills & Qualities:

• Great verbal and written communication skills.

The ability to create a fun and supportive working environment

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Education:

• High school or equivalent (Required)

Experience:

• Hotel Front Desk: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $14 - $16