Processing Coordinator

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view the Total Rewards Guide.

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Processing Coordinator is responsible for managing and maintaining processes related to application and document processing in multiple software systems to ensure efficient operations, ensure compliance and mitigate risk in the Office of Student Financial Aid.

1. Develop and maintain expertise in Imaging System (Perceptive Content) to ensure efficient management and processing of documents. Must maintain a strong working knowledge of the software system, routing and processing rules, including the ability to write queries in Imaging system. Primary resource for troubleshooting imaging issues, to ensure that students’ documents are reviewed in a timely manner. Attends ongoing training to maintain relevant knowledge of all federal regulatory requirements affecting constituents, guide and train colleagues as needed regarding verification related documents and regulatory changes, including support in imaging system, DocuSign and Student Information System

2. Develop and maintain technical expertise in DocuSign, building and updating forms, including tools that allow links to other systems. Must maintain a strong working knowledge of DocuSign form building and maintenance of incoming DocuSign forms. Responsible for managing conflicts between DocuSign and Imaging system and/or PeopleSoft. Ensure compliance for forms created, working closely with FA Counseling staff on this project.

3. Responsible for the supervision of Federal Work Study student employees which includes but is not limited to hiring, training, disciplinary actions, ending the student’s assignment, etc.

4. Manage transfer student monitoring process with the National Student Loan Data System (NSLDS), manage the import/export of data through financial aid applications including COD, ED Connect, NSLDS and ELM, and troubleshoot errors. Manage interfaces with Grad School and Third-Party Payments. Ensure compliance and accuracy based on Financial Aid regulations. Evaluate and process PLUS loans in partnership with FA Counseling staff. Maintain strong working knowledge of Federal loan regulations and COD system to ensure efficient and accurate processing of PLUS loans.

5. Responsible for overseeing the outgoing communication process for routine and ad-hoc mailings, manage mailing of Missing Information Letters, returned mail, and other correspondence. Coordinate default avoidance efforts by processing delinquent and default loan notices from State and Federal loan programs and skip tracing requests from lenders

Associate’s degree, preferably in business or technology

Three years of related work experience

Strong working knowledge of Microsoft Office, including Word, Excel and Outlook

Strong working knowledge of document imaging systems

Ability to interact with students, parents, and staff calmly and graciously under difficult, interpersonal situations

Ability to quickly acquire advanced knowledge of policies, processes, and procedures, including those related to financial aid regulations

Ability to adapt to and suggest improvements to technology solutions

Ability to stay informed about financial aid regulations

Experience with detailed projects

Excellent verbal and written communication skills

Bachelor’s degree

Working knowledge of DocuSign

Supervisory experience

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Required Documents Optional Documents